Site - Lead Moderator for Data Collections

Our Site - Lead Moderator in the Bangalore office will work closely with Global Operations and Solution Delivery to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude.

Terms:

• Role: Lead Moderator for Data Collection
• Type: Independent Contractor
• Location: World Trade Center, 26/1, Dr Rajkumar Rd, Malleshwaram, Bengaluru, Karnataka 560055, India
• Start date: September 1, 2025
• Duration: Through September 30, 2025
• Days: Monday to Friday
• Hours: 8:30 AM to 5 PM IST
• Language: Native spoken and written Kannada and/or Telugu; professional English
• Pay rate: $7 USD per hour

Responsibilities:

• Instruct, guide and assist moderators for smart device testing sessions
• Escalate smart device problems or tester reported issues to the designated collection owner
• Collaborate with team members and communicate updates across the team
• Attend device and collection related trainings and status meetings
• Address operational, security and compliance issues onsite
• Oversee collection data quality and transfers

Qualifications:

• HS completion; BS Degree preferred
• Previous leadership or management experience
• Strong communications skills
• Customer service experience - IT/hardware/wearables a plus!
• Can follow detailed technical documentation & instructions
• Problem solving capabilities
• Be a quick learner and dependable
• Can work alone with little or no supervision
• Kannada and/or Telugu native fluency; English professional fluency
• Able to work from the Bangalore office 5 days a week