Site Coordinator

As a [Job Title], you will be responsible for coordinating service engineer schedules, assigning tasks, and dispatching engineers to customer sites. You will manage work orders, ensuring accurate documentation and tracking progress. Serving as the primary point of contact for customers, you will address concerns and provide updates. Additionally, you will provide technical support and guidance to service engineers as needed. Monitoring and ensuring quality standards are met will be a critical aspect of your role, where you will address any issues or defects. Managing spare parts and inventory to ensure adequate stock levels will also be part of your responsibilities. You will be required to generate reports, analyze data, and identify opportunities to improve service efficiency and customer satisfaction. Supervising and mentoring service engineers, conducting performance evaluations, and providing training will be essential for team management. Identifying areas for process optimization and implementing changes to enhance service delivery will also be a key focus. Managing warranty claims, processing warranty-related repairs, and tracking maintenance will be part of your duties. Your role will also involve ensuring compliance with safety protocols, industry regulations, and company policies to maintain a high standard of service delivery. Overall, your strong skills in project management, communication, organization, problem-solving, time management, team coordination, attention to detail, and resource management will be essential for success in this position.,