Showroom Manager

Role Overview

The Showroom Manager is responsible for end-to-end management of the retail showroom, ensuring exceptional customer experience, strong sales performance, team leadership, and adherence to brand standards. This role plays a critical part in driving revenue growth while representing KEEMTIs premium and modern luxury positioning.

Key Responsibilities

Sales & Business Performance

• Drive showroom sales targets and KPIs including conversion, ATV, and productivity
  
• Plan and execute daily, weekly, and monthly sales strategies
  
• Track performance metrics and take corrective actions to improve results
  
• Ensure effective upselling and cross-selling of lab grown diamond jewellery
  

Customer Experience & Service Excellence

• Deliver a high-touch, luxury customer experience aligned with KEEMTI standards
  
• Handle escalations, customer concerns, and post-sales follow-ups professionally
  
• Build long-term customer relationships and repeat business
  
• Ensure showroom ambience, hygiene, and visual presentation meet brand guidelines
  

Team Leadership & People Management

• Lead, motivate, and manage the showroom team (sales executives, support staff)
  
• Conduct daily briefings, performance reviews, and skill coaching
  
• Ensure team training on product knowledge, sales techniques, and service etiquette
  
• Support hiring, onboarding, and retention of showroom staff
  

Product & Inventory Management

• Ensure accurate stock handling, tagging, billing coordination, and audits
  
• Monitor fast-moving and slow-moving designs and share insights with HO
  
• Ensure zero pilferage and compliance with security and SOPs
  

Operations & Compliance

• Ensure adherence to company SOPs, billing processes, and audit requirements
  
• Coordinate with HO teams (HR, Merchandising, Marketing, Finance)
  
• Maintain statutory compliance, documentation, and store reports
  
• Manage store opening/closing, rosters, and operational discipline
  

Brand Representation

• Act as a brand ambassador for KEEMTI and lab grown diamond jewellery
  
• Educate customers on lab grown diamonds, sustainability, and value proposition
  
• Ensure consistent communication of brand story and trust
  

Key Skills & Competencies

• Strong retail sales and customer-handling skills
  
• Leadership and team management capability
  
• Excellent communication and interpersonal skills
  
• Operational discipline and attention to detail
  
• Comfort with luxury, lifestyle, or jewellery retail environments
  

Preferred Experience & Qualifications

• 58 years of experience in jewellery or luxury retail, with at least 2 years as Store/Showroom Manager
  
• Experience in diamond jewellery (natural or lab grown preferred)
  
• Graduation required; retail or management qualifications are an advantage