Showroom Floor Experience Manager

As a Showroom Floor Experience Manager at our client's leading multi-brand premium retail company in the field of eyewear with 7 retail stores in prime locations of Ahmedabad, your role will involve the following responsibilities: **Role Overview:** You will be responsible for overseeing the showroom floor experience, leading a team, managing customer relations, and ensuring smooth operations of the retail store. **Key Responsibilities:** - **Supervision:** - Implement shop opening procedures - Maintain shop cleanliness, housekeeping, and display arrangement - Manage shop supplies - sales related and non-sales related - Handle shop petty expenses and vouchers - **Report Preparation:** - Compile reports on shop supplies, consumables, sales, non-sales related items - Generate sales and accounts reports - Maintain attendance records - **Leading Team:** - Supervise staff rotation and reporting time - Monitor grooming standards and uniforms - Handle conflict management and counseling for team members - Promote team building and maintain team bonding - **Customer Relations:** - Welcome and guide customers effectively - Address customer complaints promptly - Utilize client history to enhance customer experience - Encourage google reviews and address negative feedback positively - Respond to clients, leads, and enquiries in a timely manner - Engage customers in conversations outside the sales process **Qualifications Required:** - Proficiency in English, Hindi, and Gujarati - Well-presented with no medical issues as it involves standing for extended periods - No specific educational qualifications mentioned, but 4-7 years of experience in customer service, preferably in retail or hospitality industry Please note that the role offers a Monday to Saturday work schedule with specific timings, a fixed CTC range with no incentives, and a requirement to work Sundays with a mid-week off. If you meet these requirements and are interested in this opportunity, kindly share your updated resume with details of your present salary, expectations, and notice period. As a Showroom Floor Experience Manager at our client's leading multi-brand premium retail company in the field of eyewear with 7 retail stores in prime locations of Ahmedabad, your role will involve the following responsibilities: **Role Overview:** You will be responsible for overseeing the showroom floor experience, leading a team, managing customer relations, and ensuring smooth operations of the retail store. **Key Responsibilities:** - **Supervision:** - Implement shop opening procedures - Maintain shop cleanliness, housekeeping, and display arrangement - Manage shop supplies - sales related and non-sales related - Handle shop petty expenses and vouchers - **Report Preparation:** - Compile reports on shop supplies, consumables, sales, non-sales related items - Generate sales and accounts reports - Maintain attendance records - **Leading Team:** - Supervise staff rotation and reporting time - Monitor grooming standards and uniforms - Handle conflict management and counseling for team members - Promote team building and maintain team bonding - **Customer Relations:** - Welcome and guide customers effectively - Address customer complaints promptly - Utilize client history to enhance customer experience - Encourage google reviews and address negative feedback positively - Respond to clients, leads, and enquiries in a timely manner - Engage customers in conversations outside the sales process **Qualifications Required:** - Proficiency in English, Hindi, and Gujarati - Well-presented with no medical issues as it involves standing for extended periods - No specific educational qualifications mentioned, but 4-7 years of experience in customer service, preferably in retail or hospitality industry Please note that the role offers a Monday to Saturday work schedule with specific timings, a fixed CTC range with no incentives, and a requirement to work Sundays with a mid-week off. If you meet these requirements and are interested in this opportunity, kindly share your updated resume with details of your present salary, expectations, and notice period.