Shift Manager

Job Description

Functional:- • Elevates coffee culture by educating customers; selling coffee and coffee grinding and brewing equipment; preparing and serving a quality coffee beverage, introducing seasonal beverages along with food offerings. • Welcome customers by assessing their coffee interests and needs. • Invite customers for tastings of manual brew & for sampling of food • Prepare beverages & food by adhering to the defined recipes • Helps in generating revenue through driving suggestive selling based on customer’s preferences. • Maintains stock on merch rack, FDU & other display units through timely replenishment. • Follow SOPs while handling equipment; adheres to PM schedule & call for timely repairs Behavioral:- • Maintains secured, safe, clean and healthy workplace by following SOP • Takes feedback from the customers about product & place; responds appropriately & if required than convey it to SM • Takes ownership of self-development & learning, shares skill & knowledge with fellow TM