Shift Manager Premium Ice Cream 32K + Benefits

Role & responsibilities

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Outlets Bengaluru (6no’s) Chennai (4no’s)

Chennai Locations - ECR, KNK Road, ECR and Velachery

Role – SHIFT MANAGER

The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service.

1. Team Leadership:

•       Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff.

•       Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals.

2. Customer Service:

•       Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly.

•       Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience.

3. Shift Operations:

•       Open or close the store as scheduled, following established opening and closing procedures.

•       Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours.

4. Quality Control:

•       Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes.

•       Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.

5. Food Safety and Hygiene:

•       Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients.

•       Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment.

6. Cash Handling:

•       Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers.

•       Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds.

7. Training and Development:

•       Train new employees on company policies, procedures, and operational standards.

•       Provide ongoing coaching to enhance staff performance, including cross-training for different roles.

8. Problem Solving:

•       Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.

•       Escalate any complex problems to higher management as needed.

9. Sales and Upselling.

•       Encourage suggestive selling techniques to increase average transaction values.

•       Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.

10. Reporting:

•       Maintain accurate records of daily sales, customer feedback, and employee performance.

•       Generate shift reports for management review, highlighting notable achievements and areas for improvement.

Qualifications:

•       Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment.

•       Strong customer service orientation and interpersonal skills.

•       Knowledge of food safety regulations and best practices.

•       Ability to lead and motivate a team, fostering a positive work environment.

•       Proficiency in cash handling and point-of-sale systems.

•       Detail-oriented with excellent organizational and multitasking abilities.

•       Effective problem-solving skills and the ability to remain composed under pressure.

•       Flexibility to work varied shifts, including weekends and holidays.

•       Basic computer skills for reporting and communication purposes.

Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company.

Benefits:

•       Competitive salary with performance-based incentives.

•       Opportunities for career growth and advancement.

•       A chance to be a part of Amadora's nationwide expansion journey.

•       Statutory benefits like PF, Esi, Bonus, Gratuity.