Role & responsibilities The Associate is responsible for assisting customers, preparing and serving ice cream or beverages, maintaining store cleanliness, and ensuring a smooth and enjoyable customer experience. Key Responsibilities: Greet customers warmly and take orders accurately Prepare and serve ice cream, beverages, or other menu items Maintain hygiene and cleanliness in the service area Follow standard recipes and portion control guidelines Handle billing using the POS system Restock ingredients and supplies during the shift Follow food safety and cleanliness standards Assist in store opening and closing tasks as assigned
Role & responsibilities The Senior Associate supports daily store operations, leads by example in customer service, and may supervise junior team members. This role is ideal for someone with prior experience who can take more responsibility and assist with team coordination. Key Responsibilities: Deliver excellent customer service and assist in handling guest concerns Prepare and serve menu items efficiently and with consistency Train and guide new associates in store processes Monitor cleanliness, product quality, and service standards Support the Store Manager in inventory management and restocking Take responsibility for shift operations in the managers absence Ensure compliance with health, safety, and hygiene standards Help in opening/closing procedures and daily reporting Requirements: 2 years of experience in a caf, QSR, or food retail environment Strong communication and interpersonal skills Leadership mindset with the ability to guide others Basic knowledge of POS systems and shift handling Dependable, positive, and customer-focused
Role & responsibilities Job Title: SHIFT MANAGER Location: Chennai Company: Amadora Gourmet Ice Cream www.amadora.in About Us: Amadora Ice Cream is a premium artisan ice cream brand rapidly expanding across India. With 6 stores in Bengaluru , 4 stores in Chennai , we are committed to delivering the best quality products and exceptional customer experiences. To support our growth and maintain operational excellence, we are looking for a dynamic Multi-Store Manager to oversee multiple locations, focusing on audits, sales performance, training, and new store openings. Outlets Bengaluru (6no’s) Chennai (4no’s) Chennai Locations - ECR, KNK Road, ECR and Velachery Role – SHIFT MANAGER The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service. Job Description: 1. Team Leadership: • Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff. • Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals. 2. Customer Service: • Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly. • Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience. 3. Shift Operations: • Open or close the store as scheduled, following established opening and closing procedures. • Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours. 4. Quality Control: • Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes. • Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed. 5. Food Safety and Hygiene: • Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients. • Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment. 6. Cash Handling: • Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers. • Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds. 7. Training and Development: • Train new employees on company policies, procedures, and operational standards. • Provide ongoing coaching to enhance staff performance, including cross-training for different roles. 8. Problem Solving: • Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions. • Escalate any complex problems to higher management as needed. 9. Sales and Upselling. • Encourage suggestive selling techniques to increase average transaction values. • Monitor sales performance, analyze trends, and implement strategies to drive revenue growth. 10. Reporting: • Maintain accurate records of daily sales, customer feedback, and employee performance. • Generate shift reports for management review, highlighting notable achievements and areas for improvement. Qualifications: • Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment. • Strong customer service orientation and interpersonal skills. • Knowledge of food safety regulations and best practices. • Ability to lead and motivate a team, fostering a positive work environment. • Proficiency in cash handling and point-of-sale systems. • Detail-oriented with excellent organizational and multitasking abilities. • Effective problem-solving skills and the ability to remain composed under pressure. • Flexibility to work varied shifts, including weekends and holidays. • Basic computer skills for reporting and communication purposes. Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company. Benefits: • Competitive salary with performance-based incentives. • Opportunities for career growth and advancement. • A chance to be a part of Amadora's nationwide expansion journey. • Statutory benefits like PF, Esi, Bonus, Gratuity.