Shift Manager

Role Overview: You will be responsible for overseeing daily operations to ensure smooth and efficient functioning of the shift. This includes managing inventory and stock levels, coordinating rider operations, monitoring rider performance, resolving customer issues, and providing excellent support. Additionally, you will lead and motivate a team of store associates or riders, supervise and train team members, and address team member concerns. Key Responsibilities: - Oversee daily operations, ensuring smooth and efficient functioning of the shift. - Manage inventory and stock levels to meet customer demand. - Coordinate and manage rider operations, optimizing delivery routes and schedules. - Monitor rider performance and ensure timely deliveries. - Resolve customer issues and provide excellent support. - Lead and motivate a team of store associates or riders. - Supervise and train team members, ensuring they adhere to standards. - Address team member concerns and provide guidance and support. - Ensure customer satisfaction by addressing concerns and resolving issues promptly. - Maintain a high standard of customer service. - Track performance metrics and identify areas for improvement. - Implement strategies to enhance efficiency and productivity. - Ensure compliance with safety, sanitation, and cleanliness standards. - Lead the hiring, onboarding, and training of picker/packer candidates. - Role model expected behavior and coach team on hospitality standards. - Set standards to ensure the team handles all customer concerns in a timely and sustainable manner. - Empower the team to satisfy customer needs and resolve concerns. - Remove barriers to delivering Hospitality behaviors during the shift. Qualifications Required: - Strong leadership and communication skills. - Ability to motivate and manage a team. - Excellent organizational and problem-solving skills. - Ability to work in a fast-paced environment. - Experience in operations management or a related field is a plus. - Familiarity with delivery operations or logistics is a plus. Please note that the job type is full-time with benefits including health insurance. The work location is in person with a schedule that may include day shift, morning shift, night shift, and rotational shift. Additionally, there is a performance bonus offered.,