Shift Manager

The role involves overseeing daily operations to ensure smooth and efficient functioning of the shift, managing inventory and stock levels, as well as optimizing delivery routes and schedules. You will be responsible for monitoring rider performance, resolving customer issues, and providing excellent support. Additionally, you will lead and motivate a team of store associates or riders, supervising and training team members to adhere to company standards. Addressing team member concerns and providing guidance and support will also be part of your responsibilities. Ensuring customer satisfaction by promptly addressing concerns and maintaining high standards of customer service is crucial. Tracking performance metrics, identifying areas for improvement, and implementing strategies to enhance efficiency and productivity are key aspects of the role. Compliance with safety, sanitation, and cleanliness standards is also essential. Furthermore, you will lead the hiring, onboarding, and training of picker/packer candidates, role model expected behavior, and coach the team on hospitality standards. Setting standards to ensure the team handles all customer concerns in a timely and sustainable manner, empowering the team to satisfy customer needs, and removing barriers to delivering hospitality behaviors during shifts are important duties. The ideal candidate should have strong leadership and communication skills, the ability to motivate and manage a team, excellent organizational and problem-solving skills, and the capacity to work in a fast-paced environment. Experience in operations management or a related field is advantageous, as well as familiarity with delivery operations or logistics. This is a full-time position with health insurance benefits, and the schedule may include day shifts, morning shifts, night shifts, and rotational shifts. Performance bonuses are also offered. The work location is in person.,