Shift Manager (F&B Industry) - J P Nagar (Bangalore)

Organization: The Organisation Harley’s Fine Baking (https://www.harleys.com/), is a European style patisserie (premium cake selling company) created by an IIM professor to disrupt the cake and coffee market, established to spread bonafide taste of the streets of Manhattan across the world. Brought into the world from a love for baking, the desire to create a meeting place that serves delicious food with a warm rustic environment. The Organization offers a full scope of Breads, morning merchandise, cakes, baked and savoury goods. Currently the team size is of about 200 people with more than 15 outlets across Hyderabad, along with a plan of opening 100 new outlets across Mumbai, Goa, Vijayawada, Bangalore, Chennai scaling up to 1000 people over the next year.

Designation: Shift Manager (Cafe Operations)

Qualification: Any (Graduate / Post-Graduate)

Experience: Minimum 3+ year of experience as Shift Supervisor (delegating tasks to restaurant/cafe staff, addressing diners’/customer queries and ensuring compliance with safety regulations).

Job Profile: The Shift Manager is responsible for overseeing the daily operations of the store during their assigned shift. This includes managing staff, ensuring exceptional customer service, maintaining product quality, and handling administrative tasks. The Shift Manager plays a critical role in ensuring that the store runs smoothly, efficiently, and profitably during their shift.

Responsibilities

1. Delegate tasks to restaurant / café staff and supervise their performance

2. Maintain a fully-stocked inventory and order food supplies, as needed

3. Manage dining reservations

4. Arrange to have shifts covered (e.g., when employees take time off)

5. Help staff resolve on-the-job challenges

6. Track daily costs and revenues

7. Balance the cash register at the end of the shift

8. Coordinate with suppliers as they deliver food product orders

9. Ensure client satisfaction and gracefully handle any complaints

10. Open or close the restaurant/cafe (when responsible for the first or last shift)

12. Inform the next Shift Manager about pending tasks

13. Report maintenance and training needs

Skills Required:

1. Proven experience as a Shift Manager or relevant supervisory role in a restaurant/cafe

2. Good knowledge of restaurant / café operations (like managing reservations and payments)

3. Availability to work different shifts, including weekends

4. Basic knowledge of bookkeeping procedures

5. A customer service approach with the ability to manage complaints with professionalism

6. Excellent organizational skills

7. Team management abilities

8. BSc in Restaurant Management, Business Administration or similar field

9. Certification from a culinary school is a plus

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Ability to commute/relocate:

• J. P. Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Current Salary (per Month)?

Experience:

• Shift Supervisor (F&B Industry): 3 years (Required)

Work Location: In person