SFDC Dev- Service Cloud + Integration

As an experienced Salesforce Developer with expertise in Service Cloud and system integrations, your role will involve the following key responsibilities: - Design, develop, and implement custom solutions within Salesforce Service Cloud. - Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console. - Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows. - Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools. - Work closely with business analysts and solution architects to translate requirements into scalable technical designs. - Implement and maintain security controls, profiles, permission sets, and sharing rules. - Develop unit tests and perform code reviews to ensure code quality and adherence to best practices. - Troubleshoot and resolve production issues, ensuring high availability and performance of integrations. - Collaborate in Agile/Scrum teams and participate in all phases of the SDLC. - Stay updated with Salesforce release features and recommend improvements. Qualifications required for this role include: - 5+ years of Salesforce development experience, with a strong focus on Service Cloud. - Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS. - Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations. - Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred). - Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events). - Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git). - Solid understanding of Agile methodologies and collaborative development. - Excellent communication, problem-solving, and troubleshooting skills. Additional company details were not provided in the job description.,