SFDC Dev- Service Cloud + Integration

As an experienced Salesforce Developer with expertise in Service Cloud and system integrations, your role will involve the following key responsibilities: - Designing, developing, and implementing custom solutions within Salesforce Service Cloud. - Configuring and enhancing Service Cloud capabilities such as Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console. - Developing and maintaining Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows. - Building, managing, and optimizing integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools. - Working closely with business analysts and solution architects to translate requirements into scalable technical designs. - Implementing and maintaining security controls, profiles, permission sets, and sharing rules. - Developing unit tests and performing code reviews to ensure code quality and adherence to best practices. - Troubleshooting and resolving production issues to ensure high availability and performance of integrations. - Collaborating in Agile/Scrum teams and participating in all phases of the SDLC. - Staying updated with Salesforce release features and recommending improvements. Qualifications required for this role include: - 5+ years of Salesforce development experience, with a strong focus on Service Cloud. - Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS. - Hands-on experience with Service Cloud features such as Case Routing, Knowledge Base, Omni-Channel, CTI integrations. - Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred). - Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events). - Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git). - Solid understanding of Agile methodologies and collaborative development. - Excellent communication, problem-solving, and troubleshooting skills. Nice-to-have skills for this role may include: - Salesforce Platform Developer I & II certifications. - Salesforce Service Cloud Consultant certification. - Experience with MuleSoft Anypoint Platform or similar integration tools. - Knowledge of Service Cloud Voice, Einstein Bots, or Field Service. - Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.). Education requirements: - Bachelors or Masters degree in Computer Science, Information Technology, or related field (or equivalent professional experience).,