Services Head-Client Operations

As a candidate for this role, you will be responsible for a wide range of key activities including: - Coordinating with the Account Manager to develop account plans for new areas of growth - Planning and reviewing the people, infrastructure, and technology requirements with the transition team to finalize the target delivery model - Reviewing and signing off Statements of Work (SOW) and Master Service Agreements (MSA) to complete the contractual process - Signing off on training certification methodology to ensure the right skilling of the engagement - Coordinating resource deployment across all processes for the engagement, considering aspects such as size, span, shift, utilization, and skill set to ensure budget pricing compliance - Identifying needs for training to ensure development across domain operations and behavioral areas - Preparing internal and external governance models to monitor contractual compliance, employee engagement, performance, and relationship health - Creating a scorecard for the engagement and cascading it down to the team to ensure alignment on engagement objectives - Creating career development and succession planning for direct reportees to ensure sustainable employee engagement and motivation - Conducting monthly financial reviews with direct reportees and BU head, and taking corrective actions if necessary - Identifying and implementing opportunities for work redesign, shift utilization, staff mix, and staff utilization to meet or exceed internal financial goals - Validating and preparing business cases for identified opportunities within existing service lines for growth - Engaging with key client stakeholders on areas of improvement and committing resources to enhance customer satisfaction - Demonstrating a strong domain knowledge in F&A areas such as RTR, AP, AR, and FP Preferred skills for this role include expertise in Business Process Management (BPM) and leadership qualities at JL7B level. Thank you for considering these responsibilities and qualifications as you apply for this position.,