ServiceNow Process Consultant

As a ServiceNow Process Consultant at IZT, you will play a crucial role in bridging the gap between clients and delivery teams to ensure the alignment of business requirements with ServiceNow capabilities. Your responsibilities will include engaging with stakeholders to understand current processes, identifying areas for improvement, leading workshops to gather requirements, and collaborating with solution architects to design customized ServiceNow solutions. You will be expected to conduct gap analyses, recommend best practices, create user stories and process documentation, and provide post-implementation support to optimize existing ServiceNow processes. Managing multiple client engagements simultaneously and ensuring clear communication and delivery excellence will be key aspects of your role. To excel in this position, you should have at least 3 years of experience in business process consulting, preferably with a focus on ServiceNow. A strong understanding of ITSM and enterprise service management processes, along with the ability to gather and document business requirements, is essential. Experience in leading workshops, stakeholder meetings, and familiarity with ServiceNow platform capabilities are also important. Excellent communication, presentation, and interpersonal skills are required, along with strong project coordination abilities and the capacity to handle multiple priorities. Experience in Agile or hybrid delivery environments would be beneficial for this role. In a typical day as a ServiceNow Process Consultant, you will start by reviewing client requests and process assessments. You will collaborate with business stakeholders to identify optimization opportunities, work on developing tailored ServiceNow solutions, conduct workshops, and train clients on new capabilities. Post-implementation, you will continue to support clients, recommend enhancements, and ensure smooth operations. Your day will end with preparations for upcoming client meetings and project updates. Join IZT's community of professionals where growth has no bounds, and be a part of a workplace that values progress, teamwork, and creativity. If you are a self-motivated individual with a passion for work and a drive to excel in a dynamic environment, we welcome you to the IZT family.,