ServiceNow LLM Trainer

GeekSoft Consulting

4 - 6 years

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

agile practices ai training workflows hrsd prompt engineering

Work Mode

On-site

Job Type

Full Time

Job Description

Help design, build and continuously improve the clients online platform.
Research, suggest and implement new technology solutions following best practices/standards.
Take responsibility for the resiliency and availability of different products.
Be a productive member of the team.

Requirements

46 years of hands-on experience with ServiceNow, especially in CSM, ITSM, or HRSD modules.
Define decision frameworks and taxonomy structures for reinforcement learning efforts targeting ServiceNow models.
Design scenario-driven tasks that simulate real ServiceNow use cases: case handling, SLA tracking, HR requests, IT incidents, etc.
Write clear, natural task instructions that align with ServiceNow's workflows and decision-making logic.
Represent tasks in JSON format with consistent structure and clarity.
Use SQL to analyze datasets and validate training inputs.
Apply prompt engineering techniques to guide AI in structured task execution.
Collaborate with other domain experts to expand task coverage across CSM, ITSM, and HRSD.
Document task patterns, reusable structures, and best practices to guide future scenario creation.
Deep understanding of ServiceNow business processes: workflows, case management, incident handling, SLAs, knowledge bases, etc.
Proficiency in JSON and working with structured data.
Strong SQL skills for data validation and analysis.
Ability to design realistic, enterprise-grade process simulations.
Experience in AI training workflows and structured data creation.
Skilled in prompt engineering for task instruction clarity.
Analytical mindset with attention to detail and logical task breakdown.
Excellent communication skills; client-facing experience is a plus.
ServiceNow CSA (Certified System Administrator)
CIS-ITSM, and one of CIS-CSM or CIS-HRSD
Exposure to AI/ML workflows or training data pipelines
Familiarity with Agile practices
Working knowledge of prompt engineering best practices

Benefits

A challenging, innovating environment.
Opportunities for learning where needed.

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