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Teamware Solutions
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ServiceNow ITSM Administrator

ServiceNow ITSM Administrator

Teamware Solutions

4 - 5 years

|

4 - 8 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

servicenow administration scripting skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a skilled ServiceNow ITSM Administrator with 4-5 years of experience to join our team in India. The ideal candidate will be responsible for the administration, configuration, and customization of the ServiceNow ITSM platform to support our IT service management processes.

Responsibilities

Administer and maintain the ServiceNow ITSM platform to ensure optimal performance and availability.
Configure and customize ServiceNow applications and modules based on business requirements.
Implement and manage incident, problem, change, and request management processes.
Develop and maintain reports, dashboards, and metrics to track ITSM performance.
Collaborate with cross-functional teams to gather requirements and deliver effective solutions.
Provide support and troubleshooting for ServiceNow users and related applications.
Conduct training sessions and create documentation for ServiceNow users.

Skills and Qualifications

4-5 years of experience working with ServiceNow ITSM applications.
Strong understanding of ITIL framework and ITSM processes.
Proficiency in JavaScript, HTML, XML, and CSS for ServiceNow customizations.
Experience with ServiceNow administration, including user management, role assignments, and workflows.
Familiarity with ServiceNow reporting and dashboard functionalities.
Ability to troubleshoot and resolve ServiceNow incidents and problems efficiently.
Excellent communication skills to interact with stakeholders and users effectively.

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Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

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