ServiceNow ITOM Technical Lead/Architect

Role Overview: As a ServiceNow ITOM Technical Lead/Architect, you will be a key member of the team responsible for designing, leading, and optimizing enterprise ITOM solutions with a focus on Discovery and Service Mapping. Your expertise will contribute to delivering scalable, reliable, and impactful solutions to meet business needs. Key Responsibilities: - Lead architecture and strategy for ITOM implementations, emphasizing Discovery, Service Mapping, CMDB design, and Event Management. - Define ITOM best practices, governance models, and data standards in accordance with ITIL principles. - Design and maintain scalable, enterprise-grade CMDB structures. - Collaborate with stakeholders to translate business requirements into technical solutions. - Provide technical leadership to development teams and ensure alignment with the overall IT strategy. - Conduct solution reviews, health checks, and optimizations for existing ITOM implementations. - Oversee the integration of third-party monitoring tools (e.g., SolarWinds, AWS CloudWatch, Azure Monitor) with ServiceNow ITOM. Qualifications Required: - 8+ years of ServiceNow experience with a strong emphasis on ITOM Discovery and Service Mapping. - Solid understanding of CMDB, CI classes, and CI relationships. - Strong knowledge of IT infrastructure including servers, networks, and cloud environments. - Experience in MID Server deployment and troubleshooting. - Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow scripting. - Strong problem-solving, communication, and documentation skills. Additional Company Details: Joining the team offers you: - 100% Remote Work (PAN India) - Opportunity to lead high-impact ITOM projects - Collaborative, growth-oriented work culture,