ServiceNow Integration Specialist

About the Role:

We are looking for four experienced ServiceNow Integration Specialists with strong hands-on expertise in integrating ServiceNow with SAP using Integration Hub, custom connectors, and Event Management. The ideal candidates will have a solid understanding of enterprise integration patterns, data flow design, and ServiceNow platform capabilities along with REST APIs, Webhooks etc.

Key Responsibilities:

• Design, develop, and implement ServiceNow - SAP integrations leveraging Integration Hub, custom spokes/connectors, and MID Server where required.
• Work on bi-directional integrations - SAP to ServiceNow and ServiceNow to SAP - ensuring smooth and reliable data exchange.
• Configure and manage Event Management, including alert rules, connectors, event mapping, and correlation rules.
• Collaborate with SAP and ServiceNow functional/technical teams to analyze business requirements and deliver robust integration solutions.
• Develop and manage custom connectors, REST/SOAP APIs, Webhooks, and data transformations within ServiceNow.
• Troubleshoot integration-related issues, ensuring data integrity and system reliability.
• Maintain documentation for integration design, data mappings, and process flows.
• Adhere to ServiceNow best practices and participate in code reviews, performance tuning, and system optimization.

Required Skills & Qualifications:

• 5 - 8 years of IT experience, with at least 4+ years in ServiceNow development/integration.
• Proven hands-on experience with ServiceNow Integration Hub and custom connector development.
• Strong experience in SAP to ServiceNow and ServiceNow to SAP integrations (including IDocs, BAPIs, or RFCs).
• Working knowledge of Event Management, CMDB, and Discovery within ServiceNow.
• Proficiency in REST/SOAP API development, Webhooks development, JSON, XML, and authentication mechanisms (OAuth, Basic Auth, etc.).
• Good understanding of ServiceNow architecture, update sets, and platform security.
• Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications:

• Experience with ServiceNow MID Server configuration and monitoring.
• Familiarity with ServiceNow ITOM, Flow Designer, and Orchestration.
• Basic understanding of SAP modules and data structures.
• ServiceNow Certified System Administrator (CSA) or Integration Hub Specialist Certification preferred.