ServiceNow HRSD Developer/Administrator

Position Overview:

We are seeking two experienced ServiceNow HRSD Developer/Administrators to join our team as dedicated offshore consultants. These individuals will primarily support Human Resources Service Delivery (HRSD) initiatives, with flexibility to assist in ITSM, CMDB, and other ServiceNow modules during emergencies or when bandwidth allows.

Reporting Structure:

This role is part of the ServiceNow support team within Information & Technology's ITO team, and will work in close cooperation with, and under the guidance of, the Principal ServiceNow Architect, who is a member of the Enterprise Architecture, AI, and Emerging Technologies team.

Key Responsibilities:

• Design, develop, and maintain ServiceNow HRSD workflows, forms, and integrations.
• Configure and customize HRSD modules including Case and Knowledge Management, Employee Service Center, Lifecycle Events, and HR integrations.
• Collaborate with HR stakeholders to gather requirements and translate them into technical solutions.
• Ensure platform stability, performance, and compliance with best practices.
• Provide occasional support for ITSM, CMDB, and other ServiceNow modules as needed.
• Participate in platform upgrades, patching, and performance tuning.
• Document technical specifications, configurations, and procedures.

Required Qualifications:

• Minimum 3 years of hands-on experience in ServiceNow development and administration, with at least 3 years in HRSD (concurrent experience acceptable).
• Strong understanding of ServiceNow architecture, scripting (JavaScript), and integration methods (REST, SOAP).
• Experience with ServiceNow Studio, Flow Designer, and Scoped Applications.
• Bachelors degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, Science, Business discipline, or a related field.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• ServiceNow certifications such as:
• - Certified System Administrator (CSA)
• - Certified Implementation Specialist HRSD
• - Certified Application Developer
• Experience with Agile/Scrum methodologies.
• Exposure to other ServiceNow modules like ITSM, CMDB, and GRC.

Work Environment:

Offshore-based role with remote collaboration across global teams. Must be available during overlapping hours with U.S. Eastern Time Zone for meetings and coordination.