ServiceNow Expert

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: ServiceNow Developer Position: Lead Analyst/Associate Consultant Experience: 7+ yrs Category: IT Infrastructure Main location: Bangalore Position ID: J0725-0983 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Job Description: As a ServiceNow Expert, you’ll contribute to the design, development, and maintenance of business-critical applications on the ServiceNow platform. You’ll work on projects that enhance internal services and automation, gaining exposure to global-scale operations while collaborating with senior developers and architects. Key Responsibilities:

• Develop, configure, and enhance ServiceNow modules like ITSM, HRSD, and custom apps using best practices. Implement business logic using scripting (client/server side), Flow Designer, and UI policies.
• Participate in design reviews, peer coding sessions, and sprint planning activities. Support integrations using REST APIs and MID Servers with external enterprise systems.
• Contribute to testing and deployment activities, including ATF and CI/CD pipelines.
• Create documentation, user guides, and support materials.

Technical Skills & Tools:

• JavaScript, Glide API, Flow Designer
• ServiceNow Studio, App Engine Studio
• ITSM, HRSD, CMDB, Service Catalog, Knowledge Management
• REST/SOAP integrations
• Agile tools (JIRA), Git, Jenkins (optional but nice to have)
• Possesses prior development experience in other programming languages such as Java, C++, and Python, demonstrating versatility and adaptability across different technology stacks

Ideal Candidate Profile:

• 5-7 years of hands-on ServiceNow development experience in a professional setting
• Strong understanding of platform configuration and customization
• At least one active ServiceNow certification (CSA mandatory, CAD)
• Solid problem-solving, communication, and debugging skills
• Motivated to grow toward a senior developer or architect track

Core Competencies:

• Ownership and delivery mindset
• Technical curiosity and willingness to learn\
• Quality and detail-oriented
• Team player with effective collaboration skills

Good to have Skills :

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Participating in Daily Standups and weekly reviews
• Strong attention to detail and outstanding analytical and Problem-solving skills.
• Understanding of Business, emerging technologies in relevant industry (Banking/CIAM ) , strong understanding of trends (market and technology) in areas of specialization.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world