677 Servicenow Development Jobs - Page 12

Design, develop, and customize solutions on the ServiceNow platform. You will work with business analysts to implement and enhance ServiceNow applications. Strong expertise in JavaScript, ServiceNow scripting, and platform customization is essential for this role.

Develops and customizes ServiceNow applications, automating IT service management and workflow automation.

Design and implement ServiceNow Virtual Agent solutions to automate and streamline IT service management. Focus on developing AI-powered chatbots to assist end-users with common tasks, enhancing user experience and efficiency.

Design and develop custom applications and integrations on the ServiceNow platform. Focus on automating workflows, building modules, and improving IT service management functionality within ServiceNow.

Configure and manage ServiceNow workflows. Optimize IT service management (ITSM) processes.

Oversee and manage the ServiceNow platform, ensuring the smooth operation of IT service management processes. Configure modules, integrate with other systems, and provide ongoing support and troubleshooting.

Develop and customize ServiceNow applications to automate IT service management processes. Focus on creating efficient workflows, integrations, and user interfaces to streamline business operations.

Hiring for MNC with lead // developer Role for Servicenow Details given below please check The ServiceNow GDN Associate Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements Development of ITSM & other modules GRC, SECOPS, HRSD, CSM, ITBM in ServiceNow Platform. Always follow best development practices during implementation. Support other developers in their work to integrate existing systems with Service Now Support business process owners in configuring the platform Administer the system Creating technical design document and writing Unit test cases Role & responsibilities Experience & Background B-Tech/BCA/MCA // any engineering background 2-4 years of IT industry experience. Minimum 1 year of implementation/customization experience on ServiceNow ITIL/ServiceNow certifications will be an added advantage. Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Experience on Service portal shall be an advantage. Knowledge of web based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL Good Communication Skills NOTE: ONLY IMMEDIATE TO 15 DAYS ARE ELIGIBLE If you are interested, share your below details & updated resume to surabhi.d@twsol.com Total Experience: Relevant Experience: CTC: ECTC: Notice Period: Current Location: Preferred Location: Thanks & Regard Surabhi Dahima Executive-Talent Acquisition surabhi.d@twsol.com Teamware Solutions

Certification in CSA ServiceNow is Mandatory Example of Modules: IRM (Integrated Risk Management, SecOps (Security Incidents), CMDB, Entities Mgmt., Controls, Audit Management Contributes to the phases of feasibility analysis and design, brings an expert opinion on the feasibility and complexity of implementation in ServiceNow Produces technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, reporting Analyzes the User Requirements provided by the Product Owners and challenges the proposed needs, brings proposals that aim at the standard use of the product and the implementation of 'best practices Translates the functional need into technical solution Writes design papers, parameterization, architecture, flow diagrams and documents for production and maintenance Develops (parameter) the functional need in ServiceNow IRM and SecOps, ensures the testing of the development Collaborates with the technical, functional and security architects in the realization of deliverables for architecture instruction bodies (CVIT) Collaborate with the PO, provide estimates of effort and time Identify risks and dependencies Provide maintenance and technical support for the solution in production Identifies and proposes solutions to optimize, fine-tune and simplify the application Information Security technologies, Database and application security, Network Architecture, Database /Application /Network Layer Secure Protocols, Physical and Environmental Security, mobile & cloud security concepts XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP Proficient in building and mapping business requirement into ServiceNow Platform Strong skills in ServiceNow notions : ITSM, CMDB, Workflows, Access Control, Reporting, Performance Analytics, Flow designer Strong written and verbal communication skills. Solid analytical, decision-making and problem-solving skills combined with the ability to think globally Role & responsibilities Preferred candidate profile Perks and benefits

o Experience: 3-5 years of hands-on experience with ServiceNow, focusing on Service Portal development. Technical Skills: o Proficient in HTML, CSS, JavaScript, AngularJS, and Bootstrap. o Strong understanding of ServiceNow modules like Service Portal, Service Catalog, ITSM and HRSD. o Experience in developing and customizing widgets, UI pages, and client-side scripting. o Knowledge of REST/SOAP APIs and integration with third-party systems. o Proficient in JavaScript, Glide API, Business Rules, and Client Scripts. Preferred Qualifications: o Micro-Certification: Service Portal o ServiceNow Certified Application Developer (CAD) o ServiceNow Certified Implementation Specialist (ITSM or HRSD) Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Pune,Sikkim

Role & responsibilities Job Summary: We are seeking an experienced ServiceNow Architect to lead and drive strategic initiatives across our ServiceNow landscape. The ideal candidate will be well-versed in ITSM, FSM, CMDB, and ServiceNow development, and capable of designing and implementing solutions that enhance platform capabilities. This role will have a strong focus on portal experience, platform architecture, and AI-driven enhancements. Key Responsibilities: Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules Architect and oversee the Experience Portal implementation project to enhance end-user engagement Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications Enable and drive AI adoption and explore new platform capabilities to enhance operational efficiency Provide architectural guidance and hands-on support to development and operations teams Ensure alignment of ServiceNow strategy with broader enterprise architecture Monitor performance, perform platform tuning, and maintain platform health Work closely with ServiceNow developers to design custom applications and integrations Establish and enforce best practices for coding, performance, and security within the ServiceNow environment Required Skills & Experience: Strong experience in ServiceNow Service Management and Operations Management Proven background as a ServiceNow Developer with in-depth understanding of platform architecture Experience designing and implementing ITSM , FSM , and CMDB modules Demonstrated success in leading Experience Portal projects in ServiceNow Familiarity with AI/ML integrations and capability-building within ServiceNow Expertise in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development Strong analytical and problem-solving skills Excellent communication and stakeholder management Preferred Qualifications: Certified ServiceNow Architect or Implementation Specialist Experience in large-scale ServiceNow transformation projects Exposure to agile delivery models and DevOps practices Preferred candidate profile

Exp- 6-8 yrs Np: 15 Days (max)

About the Role: Grade Level (for internal use): 09 S&P Global Corporate About the Role Software Developer II ServiceNow The Team The ServiceNow team at S&P Global is committed to driving innovation and enhancing the end-user experience across the organization. We work collaboratively with a diverse group of professionals, including administrators, developers, business analysts, and ITSM process leads. Our team values a global mindset, effective communication, and a proactive approach to problem-solving. We are focused on delivering transformational solutions that modernize our work environment and increase productivity. Responsibilities and Impact: Play a critical role in driving the strategic direction and continual development of the ServiceNow platform. Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders. Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations. Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates. Assist in major project initiatives, enhancements, analysis, and provide day-to-day support. Adopt a flexible, agile approach to adapt to changing business needs and requirements. Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally. Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience. Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements. Drive and support automated processes within ServiceNow to facilitate efficient business processes. Work within Agile methodologies to ensure efficient project execution. Integrate with and support the QA automation teams activities to ensure quality deliverables. Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture. Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions. Create resilient processes and applications that are dependent upon external APIs. Write and evaluate technical and functional requirements to ensure comprehensive project documentation. What Were Looking For: Basic Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience. 3-6 years experience in ServiceNow configuration, development, and management. Hands-on experience launching and managing multiple ITSM services. Demonstrable experience piloting and driving new modules and functionality. Strong ServiceNow development and scripting skills, particularly in JavaScript. Experience using the ServiceNow Glide JavaScript libraries. Experience with custom layouts using AngularJS. Demonstrable experience in scoped application development. Ability to take initiative without explicit direction. Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones. Proven ability to work independently and as part of a team in a fast-paced, dynamic environment. Excellent problem-solving skills and attention to detail. Experience in integrating third-party applications with ServiceNow. Familiarity with Agile development methodologies and practices. Additional Preferred Qualifications: Experience with ServiceNow upgrades or worked on ITSM and SRM modules with end-to-end deployment of code. Good communication skills, able to articulate challenges, blockers, and queries to stakeholders. Demonstrable experience in scoped application development. Ability to work effectively in cross-functional and multi-national teams, with a preference for working in the 12-9 PM IST window. Certifications like ITIL or CIS-ITSM will be a plus point. Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- , SWP Priority Ratings - (Strategic Workforce Planning)

Servicenow Developer ITSM Secondary Skills - MS Azure Certifications (if any) Job description ServiceNow Administrator Overview We are seeking a skilled ServiceNow Developer with 10-12 years of experience to join our dynamic team The ideal candidate will have a strong background in, configuration, day-to-day administration, manage and optimize ServiceNow platform Responsibilities Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e g , overseeing integration with new systems Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions Manages instance security including password standards, user/group access, access control rules and auditing Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform Advanced automation including workflow and system integration Technical governance to ensure a seamless user experience that aligns with the platform design strategy Responsible for technical documentation, compliance Experience and Qualification Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience) Minimum 5 years of experience as a ServiceNow Administrator Strong knowledge of ServiceNow administration, configuration, and customization Experience with scripting (JavaScript, Glide, REST/SOAP APIs) Understanding of ITSM and ITIL frameworks ServiceNow Admin certification Knowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations Strong problem-solving, analytical, and communication skills Experience with Agile or Scrum methodologies Location: Chandigarh,Dadra & Nagar Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Daman,Diu,Goa,Haveli,Sikkim

Looking for: Immediate Joiners Responsibilities: Develop and customize ServiceNow applications and modules based on business requirements. Configure workflows, forms, and reports to enhance functionality and usability. Collaborate with cross-functional teams to implement ServiceNow solutions effectively. Troubleshoot and resolve technical issues within the ServiceNow platform. Ensure best practices in ServiceNow development and implementation. Skills Required: Minimum 2 years of experience in ServiceNow development and implementation. Strong understanding of ServiceNow platform capabilities and modules. Ability to configure workflows, forms, and reports. Excellent problem-solving and communication skills. How to Apply: Interested candidates can share their resumes to 9032956160.

Role & responsibilities Servicenow Developer with GRC or IRM module. Job Locations-Bangalore/Hyderabad/Chennai/Mumbai/Pune/Gurgaon/Kolkata Preferred candidate profile

ServiceNow Development,ITSM and CSM,Open AI Integration,UI policies,JavaScript,LDAP,SOAP, REST,JavaScript,HTML,CSS,web technologies,ServiceNow Studio,AppEngine Leverage App Engine to build and automate custom applications on the ServiceNow platform.

Responsibilities: * Implement ITSM processes using ServiceNow platform. * Develop CMDB, HRSD, UI Policies & Business Rules. * Ensure compliance with ITIL standards. * Collaborate on client script development and testing. Work from home

Responsibilities: * Collaborate with clients on project requirements and deliverables. * Develop custom solutions using ServiceNow platform. * Ensure compliance with ITIL best practices and industry standards. * ITSM, CMDB, HRSD Work from home

ShiftRegular 1) System Administrator certification Nice to Have , CAD certification 2) Thorough Knowledge on out of the box applications in ITSM, APM and custom application development3) Good to have service portal development knowledge/ experience4) Good exposer on ServiceNow platform, having good knowledge on ServiceNow components like client scripts, business rules, ACL, Script includes, UI pages, Ui actions, work flows, flow designer...5) Having knowledge on integration with third party systems like salesforce 6) Overall 5+ years of experience Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Hiring for ServiceNow Integrations Developer specialists Job Title: ServiceNow Integrations Developer Location: Gurgaon, Haryana Experience: 2 to 4 Years Skill Required: ServiceNow with Integration Development Job Description: We are seeking a skilled and motivated ServiceNow Integration Developer with 24 years of experience to join our team. The ideal candidate will have hands-on experience designing, developing, and maintaining system integrations using modern middleware tools and APIs. You will work closely with business analysts, solution architects, and other developers to deliver scalable and secure integrations across platforms. Key Responsibilities: Design, develop, and maintain integrations using middleware platforms and APIs. Collaborate with stakeholders to gather integration requirements and develop technical designs. Build and manage RESTful and SOAP web services for system connectivity. Ensure data consistency and accuracy across systems through reliable integration practices. Monitor, troubleshoot, and enhance integration performance and system reliability. Maintain comprehensive documentation of integration workflows and configurations. Adhere to best practices for security , scalability , and high availability in development. Essential Skills: 24 years of experience in integration development or software engineering roles. Hands-on proficiency in integration platforms like MuleSoft, Dell Boomi, Apache Camel, WSO2, or Informatica . Strong understanding of API development (REST, SOAP), messaging systems (Kafka, RabbitMQ), and data formats (JSON, XML). Experience in scripting/programming languages such as Java, Python, or JavaScript . Familiarity with SQL Server, MySQL, or Oracle databases. Understanding of OAuth2.0, SAML, SSL/TLS , and other security protocols. Strong problem-solving skills and the ability to work both independently and in a collaborative team. Desirable Skills (Good to Have): ServiceNow Integration Hub or Flow Designer experience. Exposure to ITSM/ITOM processes within ServiceNow. Certification in integration platforms or ServiceNow would be an added advantage. Interested candidates can share your updated CV to mageswari.r@kiya.ai.

Skill - ServiceNow ServiceNow Technical Lead (ITSM Expert + Discovery & CMDB Development ,HAM pro & SAM pro experience) Experience - 6+ years Location Pune We are looking for a ServiceNow developer to join our team and help us deliver high-quality ServiceNow development solutions to our clients. You will be responsible for developing, configuring, and customizing ServiceNow applications, such as ITSM ,Discovery, CMDB, HAM Pro & SAM Pro and Service Mapping. Candidate must have : At least 6+ years of experience in ServiceNow development. Extensive hands-on experience of working with script based ServiceNow components such as business rules, script includes, client scripts, UI pages etc. Extensive experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax etc. Ability to build Service Portal pages, designing customer widgets and good understanding of Angular JS Proficient in JavaScript, AngularJS, HTML, CSS, and REST APIs. Good knowledge of ServiceNow development best practices. Familiar with ServiceNow best practices, coding standards, and documentation Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years.

Exp - 8 - 10 yrs cbr- 190K location - Bangalore/ Pune/ Coimbatore ServiceNow Platform Developer The candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements. Responsibilities: 5+ years of experience and expertise in ServiceNow development and applications/ modules ITSM and ITOM Experienced in ServiceNow Event Management module Integration of Different Monitoring sources through Connector Instances based and API based Deep understanding of domain concepts like SNMP Traps, servers, databases etc., for Integration understanding Event Field MappingCreation, modification and customization Event Rules and Alert Management rulesCreation, modification and customization Subflow and flow designer development and customization Alert Co-relation rulesCreation, modification and customization Reg-ex creation and customization Experience in Service Operations WorkspaceEnable, customize using UI builder and for List views and access Dashboards and ReportsCreation, modification and customization Event Management properties and their importance Creation of Business Rules including script for custom solutions Java script expert knowledge inline to ServiceNow functions, tables Collaborate with Business Functional team members to write/estimate stories Hands-on development experience in ServiceNow Platform Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Assist in identifying and implementing key business KPI metrics Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies Create and maintain design, SOP, training related documentation Design, develop, and deploy new ServiceNow functionalities Identify, investigate and resolve ServiceNow issues Experience with scripting in the ServiceNow platform using JSBusiness Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. Excellent interpersonal skills, customer centric attitude, and situational awareness Experience with SDLC processes implementing in a variety of project methodologieswaterfall, iterative, SAFe, Agile/Scrum Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - Event Management. Experience5-8 Years.

ServiceNow Developer with a minimum of 7 years of experience, excellent communication skills, and hands-on expertise in developing Service Catalogue—especially within Infrastructure and Compute SRE domains. Required Candidate profile Ideal candidate will also possess a strong foundation in ServiceNow development and integrations, with the ability to work closely with global stakeholders and deliver scalable, efficient solutions

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow Discovery. Experience5-8 Years.