Manager of Software Engineering- ServiceNow

As a Manager of Software Engineering at JPMorgan Chase within the Infrastructure Platforms line of business, you will lead a team of over 10 developers and quality assurance professionals in India and the US. Your primary responsibility will be overseeing the daily operations of the Technology Asset Provisioning System, a specialized application that handles hardware installation, maintenance, refresh, and decommissioning across JPMorgan Chase data centers and corporate offices. **Key Responsibilities:** - Provide guidance to your team of ServiceNow software engineers on their daily tasks and activities related to a custom ServiceNow application. - Set the overall direction and expectations for the team's output, practices, and collaboration. - Anticipate dependencies with other teams to ensure timely delivery of products and applications aligned with business requirements. - Manage stakeholder relationships and ensure the team's work complies with compliance standards, service level agreements, and business needs. - Foster a culture of diversity, opportunity, inclusion, and respect among team members and prioritize diverse representation. **Qualifications Required:** - Formal training or certification in software engineering concepts with at least 5 years of applied experience, along with demonstrated coaching and mentoring skills. - Hands-on experience in ServiceNow development and operations. - Experience in leading ServiceNow development teams, handling resources and project deliverables. - Ability to oversee ServiceNow technology projects from start to finish. - Proficiency in automation and continuous delivery methods, as well as mastery of the Software Development Life Cycle. - Advanced understanding of agile methodologies, including CI/CD, application resiliency, and security. - Implementation of practical cloud-native solutions in technology projects. - Proficient in coding within ServiceNow and maintaining the ServiceNow Certified Developer certification. - Integration of ServiceNow with message-based systems and implementation of sophisticated error handling. **Preferred Qualifications:** - Experience with infrastructure installation, maintenance, refresh, and decommission processes in corporate data centers. - ServiceNow Integration Specialist certifications in one or more ServiceNow modules. (Note: The Job Description did not include any additional details about the company.),