Job
Description
As a ServiceNow Developer at Teradata, your role will involve designing, building, and deploying solutions, monitoring systems, and developing integrations with other applications. You will provide subject matter expertise in design, development, and implementation within the ServiceNow platform based on best practices to drive continual service improvement. Additionally, you will be hands-on in development, assisting stakeholders in adopting solutions that drive business outcomes and return on investment in the ServiceNow platform. You will also generate and maintain technical design and configuration documents, staying updated on the latest ServiceNow features and product offerings. Your responsibilities will include: - Determining the best ways to leverage tools and techniques such as infrastructure as scripting, configuration management, automated testing, and other DevOps practices to enhance delivery quality, speed, and experience. - Providing technical guidance and acting as an escalation point for the production support team, proactively identifying and troubleshooting potential issues, performing root cause analysis, and delivering solutions for problems while understanding the impacts and designing appropriate solutions. In this role, you will collaborate with skilled information technology architecture, development, and support team members within the global IT organization at Teradata. You will engage with key business stakeholders, process owners, and analysts within the Global Customer Service business unit. Reporting into the Teradata IT Department, you will interface with business partners, other application owners, and onshore/offshore development teams, networking with internal and external contacts to drive process efficiency in implementations. Qualifications required for this position: - 4-6 years of experience in ServiceNow and other application development, particularly in supporting customer support and service technology. - A seasoned professional with a full understanding of at least one area of specialization, with 2-3 years of advanced ServiceNow administration, configuration, integration, and development experience. - ServiceNow Certified Administrator designation is required. - Bachelor's degree in Computer Science or a related field. - Ability to work collaboratively with customers and functional team members is essential. Ideal candidates will have experience guiding junior developers in engineering solutions and working with business analysts to estimate the level of effort for new projects. Preference will be given to those with experience in ServiceNow products like IT Operations Mgmt (ITOM) Discovery, ITOM Health & Event Mgmt, Core Platform, CMDB, eBonding, Customer Service Mgmt (CSM), and IT Service Mgmt (ITSM). Additional qualifications include ITIL Certification, technical consulting experience, and a background of working with functional business leaders in the Customer Support space. You should also possess excellent interpersonal, written, and verbal communication skills, along with experience in Agile methodology.,
