ServiceNow Developer

TCS Hiring for ServiceNow Developer

Role: ServiceNow Developer

Exp: 4 to 7 years

Location: New Delhi

Required Skills:

• Experience in using ServiceNow platform, including configuration, customization, scripting, ServiceNow App Engine Studio, Workflows, APIs, update sets, Application Scoping and other development tools.
• In-depth knowledge and experience with ITSM , ITAM, IT discovery tools best practices.
• Strong understanding of IT infrastructure and asset lifecycle management.
• Strong analytical and problem-solving abilities.
• Experience with ITIL frameworks , Relational Database.
• Ability to manage multiple projects and prioritize tasks. Ability to work independently and as a part of a team.

• Develop, configure, and customize the ServiceNow platform using its built-in tools and functionalities.
• Collaborate with business users and other stakeholders to understand business needs and translate them into technical solutions.
• Communicate technical concepts to non-technical audiences in a clear and concise manner. Conduct DEMOs and UAT sessions with users.
• Practise Agile development methodologies, attending meetings and delivering on project goals.
• Write clean, efficient, and maintainable code adhering to best development practices. Document code and functionalities to ensure maintainability and knowledge transfer. Conduct code reviews and perform quality control checks.
• Troubleshoot and fix technical problems that arise within the ServiceNow platform.
• Develop and execute automated test cases to ensure software quality.
• Configure and customize ServiceNow modules (ITSM,ITAM or any other) to meet specific business requirements.
• Develop custom workflows and scripts using ServiceNow APIs, integration hub , automation tools etc to extend platform functionality and automate specific tasks within ITAM/ITSM processes.

Configure business rules, UI actions, UI policies, data policies, client scripts, ACLs, notifications, reports, and dashboards.

• Integrate ServiceNow with other enterprise systems sing APIs and integrations, MID server, web services, email, and other methods.
• Stay up-to-date on ServiceNow eatures including best practises, emerging trends to drive innovation - Continuously learn about new features and updates to optimize the solution and existing implementation.
• Role is not only limited to any ServiceNow module but this will be applicable to the entire ServiceNow Eco-System.
• Implement best practices for data security, governance, and reporting.
• Conduct testing and ensure seamless deployment of ServiceNow solutions.
• Implement and Optimise Incident Module, Service Catalogue ,Change Module, Problem Management, App Engine Studio Applications, CMDB.
• Provide ongoing support to users for ITSM, ITOM, HAM,SAM functionalities or any other module/application of ServiceNow and perform and participate in BAU activities.