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Job Description: ServiceNow Developer (ITSM,Order Management & CSM) Position Overview: We are seeking a talented and experienced ServiceNow Developer with expertise in ITSM, Order Management and Customer Service Management (CSM) modules. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to streamline order management and enhance customer service processes. Key Responsibilities: Design, develop, and implement ServiceNow solutions, primarily focusing on the ITSM, Order Management and CSM modules. Collaborate with business stakeholders to understand requirements and provide technical solutions to improve customer service workflows and order management processes. Customize and configure ServiceNow forms, workflows, and automation to meet business needs. Develop integrations between ServiceNow and third-party systems (e.g., ERP, CRM) to ensure smooth order processing and data synchronization. Provide expertise on ServiceNow best practices, design principles, and performance optimization for the ITSM ,Order Management and CSM modules. Create and maintain ServiceNow reports, dashboards, and performance analytics for order management and customer service metrics. Work on troubleshooting and resolving issues related to ServiceNow applications, ensuring minimal downtime and efficient service delivery. Collaborate with cross-functional teams (e.g., ITSM, Development, Business Analysts) to support and enhance ServiceNow implementations. Conduct system testing, debugging, and ensure high-quality code delivery. Continuously stay updated with ServiceNow updates, best practices, and new features to improve system functionality. Provide user support and training for ServiceNow solutions. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience with ServiceNow development. Solid knowledge of ServiceNow scripting (e.g., Business Rules, Client Scripts, UI Actions, Script Includes) and ServiceNow architecture. Experience with ServiceNow integrations (REST, SOAP, JDBC) and knowledge of API-based communication. Strong understanding of ITIL processes, particularly in Incident Management, Problem Management, and Change Management. Familiarity with ServiceNow reporting tools, performance analytics, and dashboards. Excellent problem-solving skills, attention to detail, and ability to work independently. Strong communication skills to interact with stakeholders and translate business requirements into technical solutions. Preferred Qualifications: ServiceNow Certified Application Developer (CAD) certification. Experience with ServiceNow Discovery, Service Mapping, or other ServiceNow applications. Knowledge of Agile/Scrum development methodologies. Experience with SQL and database technologies. Knowledge of Customer Service Management best practices. Regards, Vibha
