Servicenow Developer

About Softshala Technologies

Softshala Technologies is a Jaipur-based IT solutions provider, committed to delivering innovative, scalable, and customer-focused technology solutions. Our mission is to empower businesses by harnessing modern tools and industry best practices to solve real-world challenges effectively.

We specialize in diverse services including software development, cloud solutions, ITSM implementations, CRM platforms, and technology consulting. Our experience spans multiple sectors, enabling us to craft personalized solutions tailored to client needs.

At Softshala Technologies, we nurture a culture of collaboration, continuous learning, and innovation. If you are a skilled professional looking for a platform to grow, contribute, and take on impactful responsibilitiesthis is the right opportunity for you.

Key Responsibilities

• Design, develop, and configure ServiceNow applications/modules such as ITSM, ITOM, HRSD, CSM, etc.
  
• Develop custom workflows, client scripts, business rules, UI policies, UI actions, and integrations.
  
• Collaborate with clients and internal teams to gather and analyze requirements, translating them into scalable ServiceNow solutions.
  
• Implement and maintain ServiceNow configurations including forms, fields, ACLs, notifications, and service catalogs.
  
• Integrate ServiceNow with third-party tools using REST/SOAP APIs and MID Servers.
  
• Perform unit testing, debugging, and participate in deployment activities using best practices.
  
• Maintain platform performance, security compliance, and optimization.
  
• Ensure adherence to SDLC and ServiceNow upgrade best practices.
  
• Troubleshoot and resolve incidents, defects, and enhancement requests efficiently.
  
• Stay updated with the latest ServiceNow releases, features, and industry standards.
  

Required Skills

• 2–3 years of hands-on experience working as a ServiceNow Developer.
  
• Strong knowledge of JavaScript, Glide APIs, and ServiceNow development frameworks.
  
• Experience with ServiceNow modules like Incident, Problem, Change, CMDB, etc.
  
• Good understanding of ServiceNow data models, Access Controls, and Flow Designer.
  
• Experience in creating and consuming REST/SOAP APIs for integrations.
  
• Familiarity with ITIL processes and workflows.
  
• Experience with version control (e.g., Git) and development tools like VS Code.
  
• Excellent problem-solving skills and ability to work in a fast-paced environment.
  
• Strong communication and collaboration abilities.
  
• ServiceNow certifications (CSA/ CAD/ CIS) are a plus.
  

Why Join Us?

• Work in a collaborative and innovative environment.
  
• Opportunity to work on diverse ServiceNow projects and technologies.
  
• Strong career growth opportunities in the rapidly evolving ServiceNow ecosystem.