Servicenow Developer

Job Title:

Job Summary:

Key Responsibilities:

• Lead design, configuration, and implementation of ServiceNow SPM (PPM, APM, Demand, Resource, Agile, Financial modules).
• Design and develop scalable, secure, and maintainable custom applications using ServiceNow App Engine and App Engine Studio.
• Deliver, maintain, and optimize ITSM modules such as Incident, Change, Problem, Service Requests, Knowledge, and SLAs.
• Develop workflows, business rules, UI policies, dynamic forms, and catalog items to automate and streamline processes.
• Build and maintain integrations using Integration Hub, REST, SOAP, and other APIs.
• Gather, analyze, and translate requirements in collaboration with business analysts and clients.
• Mentor junior developers and promote ServiceNow best practices and coding standards.
• Manage application upgrades, releases, and troubleshooting for all supported modules and custom applications.
• Lead advanced reporting, dashboard, and analytics development for SPM, ITSM, and custom apps.
• Ensure platform compliance with organizational security and data governance guidelines.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5 years of ServiceNow development experience; at least 1+ App Engine experience.
• Proficiency in design, development, and maintenance of custom ServiceNow applications using App Engine.
• Strong understanding of low-code/no-code app development patterns, workflow design, data models, and UI building within App Engine.
• Hands-on experience with ITSM process modules and automation best practices.
• Proven expertise in JavaScript, Glide APIs, IntegrationHub, REST, and SOAP APIs.
• Experience with governance, platform security, and scalable solution design.
• Strong documentation, analytical, and stakeholder communication skills.

Preferred Skills:

• Experience integrating ServiceNow SPM/ITSM/custom apps with Jira, Azure DevOps, or core business systems.
• Exposure to other ServiceNow modules (e.g., ITOM, SecOps, CSM).
• ServiceNow Application Developer Certification.