ServiceNow Developer

ServiceNow CSM Developer

Key Responsibilities:

• Design, develop, and implement ServiceNow CSM solutions to support business requirements.
  
• Configure Customer Service Portal, Case Management, Skills-based routing, Workflows, and Playbooks.
  
• Customize ServiceNow applications and facilitate the rollout of new applications and modules.
  
• Integrate CSM with third-party tools (e.g., CRMs, CTI, chatbots, etc.).
  
• Maintain and support existing ServiceNow environments and applications, including upgrades and patches.
  
• Develop reports, dashboards, and performance analytics.
  
• Collaborate with stakeholders to gather requirements and recommend optimal solutions.
  
• Ensure solutions adhere to best practices and ServiceNow technical standards.
  
• Write and maintain technical documentation and user guides.
  
• Provide ongoing support and troubleshooting of ServiceNow CSM issues.
  

Qualifications:

Required:

• Bachelors degree in Computer Science, Information Systems, or related field.
  
• 3+ years of hands-on experience developing on the ServiceNow platform.
  
• 1+ year of experience specifically with ServiceNow Customer Service Management (CSM).
  
• Proficient in JavaScript, HTML, and CSS.
  
• Experience with REST/SOAP APIs and data integrations.
  
• Knowledge of Agile and DevOps practices.
  

Key Skills:

• Strong problem-solving and debugging skills.
  
• Effective communicator and team player.
  
• Ability to translate business needs into technical solutions.
  
• Attention to detail and commitment to quality.