ServiceNow Developer (ITSM)

TheServiceNow Developer

Primary Responsibilities:

• TheServiceNow Developer

  will be responsible for development of overall architectural designs, technical strategies and roadmaps for ServiceNow implementations.
• Lead the end-to-end implementation of ServiceNow ITSM/ HRSD, including initial setup and configuration.
• Customize and configure ServiceNow ITSM/ HRSD to meet specific organizational needs.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Develop and implement publisher-specific packs and plugins as needed for software management.
• Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow.
• Manage and oversee the entitlement upload process for in-scope software publishers.
• Perform regular reconciliation of deployment details received from integration sources.
• Troubleshoot and resolve any issues related to ServiceNow implementation and integrations.
• Create and maintain documentation, including technical specifications and user guides.
• Provide training and support to end-users and ensure effective adoption of ServiceNow.
• Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes.
• Required Skills ServiceNow, ITSM/ HRSD, Implementation and development

Candidate Profile/requirement:

• Bachelor s Degree, Master s preferred
• Experience working with ServiceNow
• Good knowledge and familiarity with ITSM processes. Additional knowledge of ITSM is desirable.
• Experience in successfully implementing the ServiceNow ITSM platform and leveraging the ITSM framework. Should possess 3+ years of ServiceNow design, development, implementation and Administrative experience
• With minimum of 3+ years experience of SNOW development and configuration
• Experience should include scripting, tool configuration, design work, technical configuration, and deployment; specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications
• Experience working with mid-servers and Power shell scripting
• Experience working with web technologies (HTML, JavaScript (including AngularJS), XML, JSON, web Services (Rest, SOAP) Architecture
• Good Understanding of Change Management and SDLC lifecycle
• Knowledge of agile development methodologies
• Excellent problem solving and process implementation skills.
• Skilled communicator within a worldwide team of Product owners, developers and managers.
• Excellent analytical, written and presentation skills.
• Works effectively in a fast-paced environment and is comfortable with multi-tasking.

Additional Preferred Skills

• ITIL Foundations Certification
• ServiceNow Application Developer Certification
• ServiceNow Implementation Specialist Certification
• ServiceNow System Administrator Certification
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