ServiceNow Developer (ITOM)

As a ServiceNow Developer, you will play a crucial role in the design, development, customization, and configuration of ServiceNow applications and modules. - Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications. - Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. - Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. - Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database). - Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB. - Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management. - Develop and maintain integrations between ServiceNow and other monitoring tools and systems. - Integrate ServiceNow with other systems and applications as needed. - Work closely with cross-functional teams to deliver high-quality solutions. - Conduct unit testing and participate in quality assurance activities. - Create and maintain technical documentation. - Provide ongoing support and maintenance for ServiceNow applications. - Train end-users and support teams on new features and functionality. Qualifications Required: - Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations. - Strong understanding of ITSM and business process automation concepts. - Proficient in JavaScript, HTML, CSS, and other web technologies. - Experience with ServiceNow integrations and web services. - ServiceNow certification(s) is a plus.,