Servicenow Developer

Role and Responsibilities:

• Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices. • Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. • Provide technical leadership to a team of ServiceNow developers and administrators. • Architect and oversee end-to-end implementation of ServiceNow modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies. • Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes. • Enforce governance standards, development best practices, and platform security protocols. • Conduct regular platform health checks, monitor performance, and implement improvements. • Stay informed about ServiceNow product updates and new features, recommending adoption strategies. • Ensure compliance with security, privacy, and data management policies.

Experience and Requirements:

• 10-13 years of experience in ServiceNow with at least 9+ years dedicating to ServiceNow platform architecture and solution design.

• Proven experience in implementing core ServiceNow modules: ITSM, HRSD, Custom Applications

• Strong technical skills in ServiceNow scripting languages and integrations

• Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams.

• Demonstrated success in leading complex platform upgrades and multi-instance environments.

• Experience working in large-scale, multi-stakeholder enterprise settings.

Certifications: ServiceNow certifications in CSA, CIS ITSM and CIS HRSD is must and any Scoped applications are strongly preferred.

ServiceNow CTA certification is preferable.