ServiceNow CSM

Job Description

Job Title: Senior Developer ServiceNow CSM Location: [Pune/Hyderabad] Job Type: [Full-time] Job Summary: We are looking for an experienced Senior Developer ServiceNow CSM to design, implement, and support Customer Service Management solutions on the ServiceNow platform. This role requires strong technical expertise, a proactive approach to problem-solving, and the ability to communicate effectively with stakeholders. Key Responsibilities: Design, develop, and maintain ServiceNow CSM solutions, Service Portal, and custom reporting Develop and support integrations between ServiceNow CSM and other enterprise applications Provide expert consultation to end users on platform capabilities, data, and processes Collaborate with stakeholders and technical teams to deliver scalable solutions Handle system enhancements, bug fixes, configurations, workflow, release management, and testing Stay updated on platform and industry trends to advise on best practices Required Qualifications: Bachelor's/Master's in Computer Science, Information Systems, or Engineering 3+ years of experience in ServiceNow CSM implementation, support, and enhancement Hands-on experience with at least one full-cycle ServiceNow CSM implementation Strong knowledge in ServiceNow CSM, Service Portal, integrations, and reporting Proficient in JavaScript, AngularJS, HTML/CSS Strong analytical and troubleshooting skills Excellent verbal and written communication skills Ability to work independently and collaboratively in a dynamic environment Strong stakeholder and project management capabilities