Posted:2 weeks ago|
Platform:
Hybrid
Full Time
• Excellent analytical and communication skills
• Work independently and as part of a team with other colleagues at all levels
• Work on multiple assignments and prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
• Interact with clients on a regular basis through face-to-face meetings, video/teleconferences, and email to understand clients processes and business problems
• Collaborate and coordinate with colleagues that are onsite at client location
• Well versed with the application deployment and configuration baselines, and understanding of how the application environment operates in a secure environment
• Understand the business requirement and define & document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen
• Review user stories to understand requirements and technical architecture documentation for solution
• Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
• Identify requirement “gaps” to maintain a high degree of quality in the solution build
• Ensure that ServiceNow standard practices are utilized for all configuration and customization
• Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities.
• Developing, designing, configuring and rollout of new application modules, workflows, flow designer, Integration Hub, App engine studio, UI builder and catalog requests. Experience with Business Rules, Script Includes, UI page, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow
• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, ITOM, etc.)
Grant Thornton
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