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Infosys Limited
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ServiceNow Consultant (SNOW Consultant)

ServiceNow Consultant (SNOW Consultant)

Infosys Limited

3 - 7 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

servicenow itsm incident management change management problem management service catalog agile methodologies regression testing automated test framework atf automation tool sdlc process cmdb service mapping discovery dashboards reports sla testing itsm foundation atf micro certification upgrade testing postman

Work Mode

On-site

Job Type

Full Time

Job Description

You should have relevant experience in testing various ServiceNow ITSM Modules such as Incident management, Change management, Problem management, Service Catalog, etc. Additionally, experience with ITOM, SOM, HRSD, etc modules is preferred. It is important to have proficiency in understanding requirements and writing test cases efficiently. Your responsibilities will include involvement in Test Execution, Results Analysis, and Defect Reporting. A good understanding of Agile methodologies and SDLC processes is required for this role. Knowledge of CMDB service mapping and Discovery is essential. You will be involved in testing Dashboards, reports, and SLAs. Having ITSM Foundation and ATF Micro certification will be an added advantage. The role also requires proficiency in upgrade and regression testing. You should be able to contribute to a high-performing, motivated work group by applying interpersonal and collaboration skills to achieve project goals. Basic knowledge of postman is considered an added advantage. Preferred Skills: - Technology: Infra_ToolAdministration-ITSM->ServiceNow - Technology: Infra_ToolAdministration-ITSM->ServiceNow-ITOM,

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ServiceNow Consultant (SNOW Consultant)