ServiceNow CMDB Developer

As a ServiceNow CMDB Developer, you will be responsible for managing and enhancing the Configuration Management Database (CMDB) within the ServiceNow platform. Your role will involve implementing best practices, automating data processes, and collaborating with stakeholders to ensure data integrity and alignment with business requirements. Key Responsibilities: - Design, develop, and maintain ServiceNow CMDB configurations and related modules. - Ensure data integrity within the CMDB and align it with business requirements. - Implement best practices for continuous improvement of CMDB structure, data models, and integration processes. - Build and configure CMDB discovery and import processes for automated data population. - Manage and enhance CMDB data sources, including integration with third-party systems. - Collaborate with stakeholders to define and refine configuration management requirements. - Provide support and guidance to end-users on utilizing CMDB functionality effectively. - Implement automated CMDB workflows to support incident, change, and problem management processes. - Monitor CMDB data quality, perform regular audits, and ensure compliance with governance policies. - Support ServiceNow upgrades and patch management, maintaining CMDB-related customizations. - Work closely with developers and business teams to implement data integrations with external tools. Qualifications Required: - 4+ years of experience in developing and maintaining CMDB solutions within ServiceNow. - Strong knowledge of ServiceNow CMDB modules, including Configuration Items (CI), relationships, and discovery. - Hands-on experience with ServiceNow Discovery and Service Mapping tools. - Familiarity with ITIL processes related to Configuration Management, Incident Management, Change Management, and Problem Management. - Solid understanding of data modeling, normalization, and data quality principles in CMDB. - Experience with integrating ServiceNow with external systems using REST APIs, SOAP, or other methods. - Strong scripting skills in JavaScript and ServiceNow scripting. - Experience in creating automated workflows, process automation, and orchestration. - Ability to manage CMDB data accuracy, perform audits, and implement corrective measures. - Excellent problem-solving, communication, and collaboration skills. - ServiceNow Certified Implementation Specialist (CIS) or equivalent certification is preferred.,