ServiceNow CMDB Administrator (L3)

Job Summary:

The ServiceNow CMDB Administrator (L3) is responsible for managing, maintaining, and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This role involves ensuring data integrity, building automation, integrating data sources, and aligning CMDB processes with ITIL and organizational standards. The L3 administrator acts as a subject matter expert (SME) for CMDB and discovery processes, providing guidance to the operations and service management teams.

Key Responsibilities:

• Administer and maintain the

  ServiceNow CMDB

  , ensuring data accuracy, completeness, and compliance with configuration management policies.
• Design and implement

  discovery schedules, probes, and patterns

  to keep CMDB data current.
• Perform

  data reconciliation, normalization, and duplicate management

  to maintain CMDB quality.
• Integrate CMDB with other ServiceNow modules such as

  Incident, Problem, Change, and Asset Management

  .
• Develop and maintain

  data import processes

  ,

  integration maps

  , and

  API connections

  from external systems.
• Manage

  CI (Configuration Item) classes, relationships, and data models

  within the CMDB.
• Create and enforce

  governance policies and compliance checks

  for CMDB updates and data changes.
• Collaborate with

  ServiceNow developers, ITSM process owners, and infrastructure teams

  to ensure accurate configuration data flow.
• Conduct

  audits, health checks, and CMDB performance monitoring

  .
• Lead

  root cause analysis

  for CMDB-related issues and implement preventive measures.
• Contribute to

  automation and scripting

  (using JavaScript, Flow Designer, or IntegrationHub) to streamline CMDB management.
• Train L1/L2 support teams on CMDB best practices, troubleshooting, and operational procedures.

Required Skills and Qualifications:

• Bachelors degree

  in Computer Science, Information Technology, or related field.

• 7+ years

  of overall IT experience with at least

  3+ years

  in ServiceNow CM

Location – Bangalore or Hyderabad