ServiceNow Business Analyst - SPM

Job Title:

Contract Type:

Project Duration:

Location:

Start Date:

Languages Required:

Minimum Experience Required:

Education:

• Master’s degree (Bac+5) ideally from Tier 1/2 institutions
• Engineering or University degree in Computer Science, Ergonomics, or related field

Key Skills & Competencies

Mandatory Skills:

• 6+ years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform
• Expertise in Strategic Portfolio Management (SPM), including PPM, demand, project, resource management, strategic planning, and enterprise architecture planning
• Strong understanding of Agile methodologies, especially SAFe
• Experience in large-scale transformation projects
• Familiarity with Common Service Data Model (CSDM) is a plus
• Solid understanding of ServiceNow platform capabilities
• Excellent communication and interpersonal skills
• Ability to simplify complex concepts and communicate effectively across teams
• Experience in leading workshops and conducting demos

Preferred Skills:

• Experience in working with distributed, multicultural teams
• Proactive mindset with a focus on continuous improvement
• Ability to advocate for out-of-the-box ServiceNow solutions while aligning with business needs

Role Overview

The selected candidate will contribute to the design and implementation of ServiceNow SPM processes and workflows. Acting as a bridge between internal stakeholders and external implementation partners, the candidate will play a key role in translating business needs into actionable ServiceNow solutions.

Responsibilities:

• Translate high-level process definitions into detailed ServiceNow implementation designs (epics, features, user stories)
• Develop product and implementation roadmaps aligned with business goals and ServiceNow best practices
• Lead design workshops with business stakeholders
• Collaborate with other Business Analysts to build and maintain a product backlog
• Promote ServiceNow’s out-of-the-box capabilities while ensuring business requirements are met
• Provide guidance on process improvements and platform capabilities
• Stay updated with ServiceNow product developments to ensure future-proof designs
• Prepare and conduct product demos and proof-of-concept sessions

Team & Environment

The role is part of a global digital transformation team focused on driving strategic priorities, enhancing digital capabilities, and delivering end-to-end service management. The team values speed, simplicity, business value, and global collaboration.