ServiceNow Business Analyst

Duration

Shift timings

Location

• Requirement Gathering & Analysis:Work closely withSaudi-based stakeholdersto understand business needs, document functional & technical requirements, and translate them into ServiceNow solutions.
• Process Optimization:Analyze existing workflows, identify inefficiencies, and propose ServiceNow-driven improvements for IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), or HR Service Delivery (HRSD).
• Solution Design:Collaborate with developers to design scalable and efficient ServiceNow configurations, customizations, and integrations.
• Stakeholder Management:Act as a bridge between business users, technical teams, and leadership inSaudi Arabia, ensuring alignment with business goals.
• Testing & Validation:Lead UAT (User Acceptance Testing), validate solutions against business requirements, and ensure seamless deployments.
• Training & Documentation:Prepare user guides, training materials, and process documentation for ServiceNow modules.
• Compliance & Best Practices:Ensure adherence toSaudi Arabian regulatory standards(if applicable) and ServiceNow best practices.

• 8-10 years of experienceas aBusiness Analyst, with at least5+ years in ServiceNow implementations.
• Strong expertise inServiceNow modules(ITSM, ITOM, CSM, HRSD, or ITBM).
• Experience working withMiddle Eastern clients (preferably Saudi Arabia)and understanding regional business practices could be a plus.
• Proficiency inAgile/Scrum methodologiesand tools like JIRA.
• Excellent communication skills to interact withArabic-speaking stakeholders(English fluency is mandatory; Arabic is a plus).