ServiceNow Architect

Key Responsibilities

• Own the overall ServiceNow architecture

  Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.

• Design and implement scalable solutions

  across multiple ServiceNow modules, including:

• ITSM (Incident, Problem, Change, Request, CMDB)

• CSM (Customer Service Management)

• ITOM (Discovery, Event, Service Mapping, Cloud Management)

• ITAM (Hardware, Software, and Cloud Asset Management)

• SecOps (Security Incident, Vulnerability, Threat Intelligence)

• GRC (Policy, Risk, Audit, and Compliance Management)

• APM (Application Portfolio Management)

• Architect, develop, and optimize

  Service Portals, Virtual Agent, and Employee Center

  experiences.
• Lead

  complex integrations

  with enterprise systems such as

  OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools

  via REST APIs, IntegrationHub, and MID Servers.
• Ensure

  platform performance, scalability, and maintainability

  through best-practice design and governance.
• Define

  data models and relationships

  across CMDB, CSDM, and other configuration elements.
• Enforce

  security and compliance standards

  , including ACLs, SSO/MFA setup, and data protection measures.
• Guide and mentor development teams, performing design reviews and code governance.
• Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
• Promote

  automation, orchestration, and AI-driven efficiencies

  using Flow Designer, Predictive Intelligence, and AI Search.
• Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
• Stay updated on the latest ServiceNow features and drive

  continuous innovation

  within the platform.

Qualifications

• 8+ years of experience in ServiceNow design, development, and implementation across multiple modules.
• Proven success in

  architecting large-scale, enterprise-grade ServiceNow solutions

  .
• Expertise in

  Flow Designer, IntegrationHub, REST/SOAP APIs, CMDB, and CSDM

  frameworks.
• Hands-on experience with

  platform integrations

  (OKTA, Azure AD, JIRA, Teams, SAP, Oracle, etc.).
• Certifications:

  ServiceNow Certified System Administrator (CSA)

  ,

  Certified Application Developer (CAD)

  ;

  Certified Implementation Specialist (CIS)

  in at least one domain preferred (ITSM, ITOM, SecOps, or GRC).
• Excellent communication, stakeholder management, and technical leadership skills.

Nice to Have

• Experience implementing

  Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities

  .
• Knowledge of

  cloud, security, and compliance frameworks (ISO, NIST, SOC2, etc.)

  .
• Background in

  DevOps, CI/CD pipelines

  , or

  Agile delivery

  using JIRA or Azure DevOps.
• Prior experience establishing a

  ServiceNow Center of Excellence (CoE)

  or leading multi-instance strategies