ServiceNow Architect

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

• Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.

• Identify ServiceNow implementation best practices, value realization criteria and industry benchmark in alignment with business objectives and priorities.

• Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture, platform capabilities, and best practices.

• Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization’s governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.

• Provide advisory and insights on continuous improvement for ServiceNow implementation as well as new applications/ application enhancements, ensuring platform health and staying current with ServiceNow evolving product and architecture framework. Guide remediation of work that do not align with ServiceNow best practice.

• Defines, guides, and supports the execution of your technical governance processes

• Helps develop standards and practices for maintaining the ServiceNow architecture model

• Assists in developing standards and practices for maintaining the health of the ServiceNow platform

• Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption

• Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices

• Guides ServiceNow Platform design, including considerations for integration and performance

• Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices

• Offers guidance on prototyping and accelerating time from design to deployment

• Provides technical guidance in platform development and platform-wide solutions

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and border less – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 8+ years of ServiceNow experience as architect with ServiceNow CTA certification.

• ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.

• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.

• Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.

• Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures, indexing, performance analytics, designing dashboards and reports.

• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.

• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.

• Strong understanding of the ServiceNow platform and its functionalities.

• In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.

• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.

• Project management and problem-solving expertise.

• Business acumen and ability to translate business needs into technical solutions.

• Adaptability and willingness to learn new technologies.

Preferred Technical and Professional Experience

• Completion of IT Service Management (ITSM) Professional Plus Suite

• Servicenow implementation Specialist – ITSM (CIS-ITSM), and Certified Application Developer (CAD)
  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.