Service Technician For Apple Products

Role & responsibilities

Key Responsibilities: • Diagnostics and Repair: • Perform accurate diagnostics to identify issues with Apple devices. • Repair or replace faulty components, including screens, batteries, and internal hardware. • Troubleshoot software issues and perform necessary updates or reconfigurations. • Quality Assurance: • Ensure all repairs meet Apples strict quality standards. • Conduct post-repair testing to confirm that devices are fully functional before returning them to customers. • Maintain a clean and organized work environment to prevent contamination of devices. • Customer Interaction: • Explain technical issues and repair processes to customers in a clear and understandable manner. • Provide estimates for repair costs and timelines. • Educate customers on how to maintain their devices to prevent future issues. • Inventory Management: • Manage and maintain an inventory of repair parts and tools. • Order replacement parts as needed and ensure timely delivery to avoid repair delays. • Track and report inventory usage to the Service Centre Manager. • Documentation and Reporting: • Document all repairs, including parts used, time spent, and customer interactions. • Prepare reports on repair trends, recurring issues, and other relevant metrics. • Maintain accurate records for warranty claims and repairs. • Continuous Learning: • Stay updated on the latest Apple products, technologies, and repair techniques. • Attend Apples official training sessions and certification programs to enhance technical skills

Preferred candidate profile

Education: Degree or diploma in Electronics, Information Technology, or a related field. • Experience: Minimum of 2-3 years of experience in a technical repair role, preferably with experience in repairing Apple products. • Certifications: Apple Certified Macintosh Technician (ACMT) or Apple Certified iOS Technician (ACiT) is highly preferred. • Skills: • Strong technical troubleshooting and problem-solving skills. • Proficiency in using diagnostic tools and repair equipment. • Attention to detail and a commitment to maintaining high-quality standards. • Good communication skills to explain complex technical issues to non-technical customers. • Ability to work independently and as part of a team. • Ability to lift and handle heavy equipment safely.

Contact Person:-

Laxmi Ghosh

laxmighosh.oasis@gmail.com

9324945155