Service Representative

Customer interaction: Respond to customer inquiries via phone, email, or chat, and provide accurate information about products and services. Issue resolution: Professionally resolve customer complaints and technical problems, often by troubleshooting or escalating complex issues to the appropriate department. Order and return processing: Handle customer requests, such as processing orders, returns, and exchanges. Record keeping: Maintain detailed records of customer interactions, feedback, and issues in a CRM or other system. Collaboration: Work with team members and other departments to improve service and find solutions. Follow-up: Follow up with customers to ensure issues have been resolved and they are satisfied with the service. Product knowledge: Stay up-to-date on company products, services, and policies to provide accurate information.

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person