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Service Reliability Engineer

Service Reliability Engineer

Jio

5 - 7 years

0 Lacs

navi mumbai maharashtra india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

wlan technology mpls backbone wi-fi mme small cell access and core architecture upf s-gw pcrf wi-fi call flows 5g amf technical specification 802.11 a b g n ac enb air interface radio technology ip networks gnb

Work Mode

On-site

Job Type

Full Time

Job Description

Purpose of the Role:

Working on a 24x7 shift pattern in NOC, Managing Private 5G Network with existing NMS capabilities Shift Engineer will ensure that all Faults are handled within defined SLA, with all processes and procedures are being correctly followed.

Key Responsibilities:

1. Act as First Level escalation point and handle faults related to RF network.

2. Support, proactively manage and monitor services Network

3. Liaise and task Field Engineers to manage and clear both network and customer faults.

4. Maintain MTTR, Response time, RFO and Service reports to the customers as per the KPI

5. Maintain proper documentation, Case history in service tickets.

6. Reduce downtime on customer services by providing workarounds and alternatives.

7. Troubleshoot, diagnose & perform preventive maintenance on RF nodes (eNB,gNB,SMC& Wi-Fi Aps ) and Core elements .

Key Deliverables:

1.

2. HW alarms / Incident resolution.

Technical Skills:

1.

2. Excellent understanding of Air Interface & Radio technology and Knowledge of Wi-Fi call flows for detailed analysis.

3. Knowledge on LTE & 5G call flow.

4. IP networks experience including MPLS backbone.

5. Hands-on work experience on Access Point/ WLC of WLAN technology / Technical specification 802.11 a/b/g/n/ac

Exp : 5 + years

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Service Reliability Engineer