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Service Reliability Engineer Jio

5.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra, india

On-site

Purpose of the Role: Working on a 24x7 shift pattern in NOC, Managing Private 5G Network with existing NMS capabilities Shift Engineer will ensure that all Faults are handled within defined SLA, with all processes and procedures are being correctly followed. Key Responsibilities: 1. Act as First Level escalation point and handle faults related to RF network. 2. Support, proactively manage and monitor services Network 3. Liaise and task Field Engineers to manage and clear both network and customer faults. 4. Maintain MTTR, Response time, RFO and Service reports to the customers as per the KPI 5. Maintain proper documentation, Case history in service tickets. 6. Reduce downtime on customer ser...

Posted 3 days ago

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