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Indusind Bank
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Service Relationship Manager- Affluent Banking

Service Relationship Manager- Affluent Banking

Indusind Bank

2 - 5 years

4 - 6 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Branch Operation Forex Transactions Service Desk Service Operations HNI Sales Trade Desk Service Delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job title: Service Relationship Manager Location: Bangalore Job Summary: Handle Affluent Desk as Service Manager for cluster of Branches. Manage overall service pertaining to Mapped clients of Affluent channel. Overall Job Description: Provide Exceptional service to mapped clients of Affluent channel for cluster of branches. Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints. Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility. Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity. Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration. Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base). Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process. Generate quality references for opening new accounts from existing mapped customers. Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma. Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc. Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby) Preferred Skill Set: Essential requirement: Minimum 3-5 years in Service . Interested candidates can share their resume at jasmine.sawhney@indusind.com

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Indusind Bank

www.indusind.com

Banking and Financial Services

Mumbai

N/A Employees

2404 Jobs

Key People

Sumant Kathpalia

Managing Director & CEO
Sanjay Jaiswal

Chief Financial Officer
Ravi K. Tewari

Executive Vice President

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