Service Relationship Manager - Affluent Banking

Job Description

We are hiring Service Relationship Manager - Affluent Banking Location- Jaipur Interested candidates can send their resumes to nidhi.kundra@indusind.com. Detailed Responsibilities: Provide Exceptional service to mapped clients of Affluent channel. Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility Monitor Daily Account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity Build and deepen relationships with existing Customer base by focusing on Family Grouping/household penetration Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base) Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process Generate quality references for opening new accounts from existing mapped customers Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc. Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby) JOB SPECIFICATION Minimum Qualification :Graduate/ Post Graduate Minimum 3-5 years in Service / Key Relationship Servicing in BFSI Should have experience in managing Client Book Skills Excellent Communication skills Service Oriented with Knowledge of Banking Products.