16 Service Provisioning Jobs

What You'll Do Strategic Leadership:The individual is expected to lead the strategic direction of the Cisco's & CX Service Provider solutions, ensuring that the solutions are aligned with both the cisco's goals and customer needs. Solution Design and Integration:The role involves designing and integrating CX solutions that address the end-to-end needs of the service provider initiatives, possibly requiring a mix of hardware, software, and services. Deep knowledge of the SP related HW/SW technology ( preferred deep Cisco solution knowledge) including the AI and cloud related technologies. In combination with this deep understanding of the SP business trends ( includes managed services) Deep understanding of service delivery including Managed Services and software lifecycle practices. Deep Knowledge in SP IP Transport technologies Deep Knowledge in SP Automation technologies and solutions Cross-Functional Work:The leader must work across different functions within CX and Cisco, leveraging multiple technologies and bringing together diverse teams to create innovative solutions. Advisory Role:As an advisor, the leader proactively identifies and solves complex architectural challenges faced by service provider customers, requiring a deep understanding of various SP architectures, frameworks, and SP industry solutions. Technical Expertise:Translating complex requirements into functional architectures suggests a high level of technical expertise in creating secure, reliable, and serviceable solutions. Engineering Excellence:The individual is responsible for ensuring that the CX's engineering practices meet high standards in quality and efficiency and that the solutions are repeatable and scalable. Communication and Relationship Building:Being a trusted advisor requires excellent communication skills and the ability to build lasting relationships, both within the company and with customers and partners. Industry Presence:The role calls for a visible presence in the industry, which could be demonstrated through patents, contributions to industry standards, blogs, whitepapers, speaking at industry events, etc. Mentorship and Learning:The leader is expected to be a role model who actively mentors and supports the professional development of others while also participating in knowledge sharing within their role communities. Problem-Solving and Decision-Making:The ability to drive problem-solving, resolve open issues, engage senior leadership to drive progress, communicate recommendations effectively, and align stakeholders is crucial for this role. Automation & Orchestration :Provide technology leadership on SP network services automation & Orchestration solutions and drive the technical architecture/design alignment with CX automation/orchestration offers Innovation :Incubate/innovate on new capabilities and core assets/Intellectual Property working with CX Product Management and Delivery teams Competitive Leadership :Maintains a detailed understanding of the competitive landscape including new players, acquisition activities, new product and services launches, etc; ensures this knowledge is packaged for consumption by delivery leadership and any recommended portfolio adjustments are clearly outlined Observability and QOE Provides Technical leadership around SP observability platforms and associated innovations. Who You'll Work With Working in close collaboration with the in-region Cisco Customer Experience (CX) team, these technical specialists form a formidable force dedicated to assisting customers with the adept deployment and management of their Service Provider (SP) Solutions. Their steadfast commitment to excellence is not only apparent in the technical support they provide but also in their relentless pursuit to ensure that every interaction culminates in the highest quality of customer experience achievable. Who You Are BE/B.Tech/ME/M.Tech/MS/PhD in Computer Science/Computer Engineering/Software Systems with 15+ years of relevant Service Provider experience A deep technologist with deep expertise in SP technologies In-depth hands-on experience in few selected SP technologies Transport, Core, Mobility. Etc Strong credentials and ability of being a technology enthusiast in public and industry forums on technology vision, industry trends and roadmap etc. Strong customer consulting abilities on pre-sales and delivery for sophisticated customer solutions in the service orchestration space Experience in driving large/sophisticated solutions delivery with deep practitioner knowledge on Agile & CI/CD methodologies Experience in automation of Device/Service Provisioning, Cross Domain Orchestration, Closed Loop Automation and Telemetry is a big plus Contribution to Open Source projects & Pattens Ability to conduct Well Architect Reviews of SP Networks Focus on Resiliency, Sustainability, and Efficiency

Build automation and tooling to support service provisioning, monitoring, security, and reliability. Own systems related to compute orchestration (e g, Kubernetes), networking, and cloud infrastructure (AWS). Collaborate closely with product engineering, data, and security teams to ensure platform stability and performance. Contribute to observability, logging, and alerting frameworks to proactively detect and resolve issues. Drive best practices in infrastructure as code, CI/CD pipelines, and deployment automation. 3+ years of experience in systems or infrastructure engineering (roles open across experience levels). Proficient in at least one programming language (e g, Go, Python, Java). Strong understanding of distributed systems, Linux, networking, and cloud-native technologies. Hands-on experience with tools such as Docker, Kubernetes, Terraform, or Prometheus. Experience building or operating production systems on AWS or similar public cloud platforms. (Bonus) Exposure to platform security, cost optimization, or infrastructure reliability. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

Build automation and tooling to support service provisioning, monitoring, security, and reliability Own systems related to compute orchestration (eg, Kubernetes), networking, and cloud infrastructure (AWS) Collaborate closely with product engineering, data, and security teams to ensure platform stability and performance Contribute to observability, logging, and alerting frameworks to proactively detect and resolve issues Drive best practices in infrastructure as code, CI/CD pipelines, and deployment automation 3+ years of experience in systems or infrastructure engineering (roles open across experience levels) Proficient in at least one programming language (eg, Go, Python, Java) Strong understanding of distributed systems, Linux, networking, and cloud-native technologies Hands-on experience with tools such as Docker, Kubernetes, Terraform, or Prometheus Experience building or operating production systems on AWS or similar public cloud platforms (Bonus) Exposure to platform security, cost optimization, or infrastructure reliability Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Operational Support Systems (OSS) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support operational efficiency. You will also engage in problem-solving activities, providing insights and recommendations to enhance application performance and user experience. Key Responsibilities:Provide expert Tier 2/3 technical support for NetCracker OSS applications, specifically focusing on Service Provisioning, Fulfillment, and Activation. Diagnose and resolve complex issues related to service fulfillment and activation workflows. Perform root cause analysis for recurring problems and implement preventative measures to improve system stability and performance. Collaborate with cross-functional teams, including engineering and development, to escalate and resolve critical issues. Conduct system monitoring, health checks, and performance tuning of NetCracker applications. Participate in on-call rotation to provide 24/7 support for high-priority incidents. Develop and maintain technical documentation, including knowledge base articles, runbooks, and solution diagrams. Required Skills and Experience:NetCracker Proficiency:3+ years of hands-on experience with NetCracker's OSS suite, with a strong focus on service provisioning and fulfillment modules. OSS Domain Knowledge:A solid understanding of key OSS domains, including Service Fulfillment, Service Assurance, Provisioning, Activation, Discovery, and Reconciliation. Troubleshooting:Expert-level skills in troubleshooting complex technical issues within a telecommunications environment. Telecommunications Technology:Knowledge of various telecom technologies (e.g., GPON, DSL, MPLS, 3G/4G/5G). Scripting/Automation:Experience with scripting languages (e.g., Python, Bash) for automation of routine tasks and data analysis. Database Skills: Proficiency in SQL and experience with relational databases (e.g., Oracle) for data queries and analysis. Communication:Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.Preferred Qualifications:Experience with other OSS/BSS platforms. Familiarity with ITIL or other service management frameworks. Knowledge of TMF (TeleManagement Forum) standards, such as eTOM, SID, and TAM. Experience in a telecommunication service provider environment. Additional Information:- The candidate should have minimum 5 years of experience in Operational Support Systems (OSS).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Telecommunications Network Capability Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to the overall success of the projects you are involved in. Key Responsibilities:Provide expert Tier 2/3 technical support for NetCracker OSS applications, specifically focusing on Service Provisioning, Fulfillment, and Activation. Diagnose and resolve complex issues related to service fulfillment and activation workflows. Perform root cause analysis for recurring problems and implement preventative measures to improve system stability and performance. Collaborate with cross-functional teams, including engineering and development, to escalate and resolve critical issues. Conduct system monitoring, health checks, and performance tuning of NetCracker applications. Participate in on-call rotation to provide 24/7 support for high-priority incidents. Develop and maintain technical documentation, including knowledge base articles, runbooks, and solution diagrams. Required Skills and Experience:NetCracker Proficiency:3+ years of hands-on experience with NetCracker's OSS suite, with a strong focus on service provisioning and fulfillment modules. OSS Domain Knowledge:A solid understanding of key OSS domains, including Service Fulfillment, Service Assurance, Provisioning, Activation, Discovery, and Reconciliation. Troubleshooting:Expert-level skills in troubleshooting complex technical issues within a telecommunications environment. Telecommunications Technology:Knowledge of various telecom technologies (e.g., GPON, DSL, MPLS, 3G/4G/5G). Scripting/Automation:Experience with scripting languages (e.g., Python, Bash) for automation of routine tasks and data analysis. Database Skills: Proficiency in SQL and experience with relational databases (e.g., Oracle) for data queries and analysis. Communication:Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.Preferred Qualifications:Experience with other OSS/BSS platforms. Familiarity with ITIL or other service management frameworks. Knowledge of TMF (TeleManagement Forum) standards, such as eTOM, SID, and TAM. Experience in a telecommunication service provider environment. Additional Information:- The candidate should have minimum 2 years of experience in Telecommunications Network Capability.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Operational Support Systems (OSS) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support operational processes. You will also engage in problem-solving activities, providing insights and recommendations to enhance application performance and user experience. Key Responsibilities:Provide expert Tier 2/3 technical support for NetCracker OSS applications, specifically focusing on Service Provisioning, Fulfillment, and Activation. Diagnose and resolve complex issues related to service fulfillment and activation workflows. Perform root cause analysis for recurring problems and implement preventative measures to improve system stability and performance. Collaborate with cross-functional teams, including engineering and development, to escalate and resolve critical issues. Conduct system monitoring, health checks, and performance tuning of NetCracker applications. Participate in on-call rotation to provide 24/7 support for high-priority incidents. Develop and maintain technical documentation, including knowledge base articles, runbooks, and solution diagrams. Required Skills and Experience:NetCracker Proficiency:3+ years of hands-on experience with NetCracker's OSS suite, with a strong focus on service provisioning and fulfillment modules. OSS Domain Knowledge:A solid understanding of key OSS domains, including Service Fulfillment, Service Assurance, Provisioning, Activation, Discovery, and Reconciliation. Troubleshooting:Expert-level skills in troubleshooting complex technical issues within a telecommunications environment. Telecommunications Technology:Knowledge of various telecom technologies (e.g., GPON, DSL, MPLS, 3G/4G/5G). Scripting/Automation:Experience with scripting languages (e.g., Python, Bash) for automation of routine tasks and data analysis. Database Skills: Proficiency in SQL and experience with relational databases (e.g., Oracle) for data queries and analysis. Communication:Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.Preferred Qualifications:Experience with other OSS/BSS platforms. Familiarity with ITIL or other service management frameworks. Knowledge of TMF (TeleManagement Forum) standards, such as eTOM, SID, and TAM. Experience in a telecommunication service provider environment. Additional Information:- The candidate should have minimum 7.5 years of experience in Operational Support Systems (OSS).- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Telecommunications Network Capability Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities and contribute to the overall success of projects by leveraging your expertise in telecommunications network capability. Key Responsibilities:Provide expert Tier 2/3 technical support for NetCracker OSS applications, specifically focusing on Service Provisioning, Fulfillment, and Activation. Diagnose and resolve complex issues related to service fulfillment and activation workflows. Perform root cause analysis for recurring problems and implement preventative measures to improve system stability and performance. Collaborate with cross-functional teams, including engineering and development, to escalate and resolve critical issues. Conduct system monitoring, health checks, and performance tuning of NetCracker applications. Participate in on-call rotation to provide 24/7 support for high-priority incidents. Develop and maintain technical documentation, including knowledge base articles, runbooks, and solution diagrams. Required Skills and Experience:NetCracker Proficiency:3+ years of hands-on experience with NetCracker's OSS suite, with a strong focus on service provisioning and fulfillment modules. OSS Domain Knowledge:A solid understanding of key OSS domains, including Service Fulfillment, Service Assurance, Provisioning, Activation, Discovery, and Reconciliation. Troubleshooting:Expert-level skills in troubleshooting complex technical issues within a telecommunications environment. Telecommunications Technology:Knowledge of various telecom technologies (e.g., GPON, DSL, MPLS, 3G/4G/5G). Scripting/Automation:Experience with scripting languages (e.g., Python, Bash) for automation of routine tasks and data analysis. Database Skills: Proficiency in SQL and experience with relational databases (e.g., Oracle) for data queries and analysis. Communication:Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.Preferred Qualifications:Experience with other OSS/BSS platforms. Familiarity with ITIL or other service management frameworks. Knowledge of TMF (TeleManagement Forum) standards, such as eTOM, SID, and TAM. Experience in a telecommunication service provider environment. Additional Information:- The candidate should have minimum 5 years of experience in Telecommunications Network Capability.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Telecommunications Billing Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and refining applications to enhance user experience and efficiency, contributing to the overall success of the projects you are involved in. Key Responsibilities:Provide expert Tier 2/3 technical support for NetCracker OSS applications, specifically focusing on Service Provisioning, Fulfillment, and Activation. Diagnose and resolve complex issues related to service fulfillment and activation workflows. Perform root cause analysis for recurring problems and implement preventative measures to improve system stability and performance. Collaborate with cross-functional teams, including engineering and development, to escalate and resolve critical issues. Conduct system monitoring, health checks, and performance tuning of NetCracker applications. Participate in on-call rotation to provide 24/7 support for high-priority incidents. Develop and maintain technical documentation, including knowledge base articles, runbooks, and solution diagrams. Required Skills and Experience:NetCracker Proficiency:3+ years of hands-on experience with NetCracker's OSS suite, with a strong focus on service provisioning and fulfillment modules. OSS Domain Knowledge:A solid understanding of key OSS domains, including Service Fulfillment, Service Assurance, Provisioning, Activation, Discovery, and Reconciliation. Troubleshooting:Expert-level skills in troubleshooting complex technical issues within a telecommunications environment. Telecommunications Technology:Knowledge of various telecom technologies (e.g., GPON, DSL, MPLS, 3G/4G/5G). Scripting/Automation:Experience with scripting languages (e.g., Python, Bash) for automation of routine tasks and data analysis. Database Skills: Proficiency in SQL and experience with relational databases (e.g., Oracle) for data queries and analysis. Communication:Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.Preferred Qualifications:Experience with other OSS/BSS platforms. Familiarity with ITIL or other service management frameworks. Knowledge of TMF (TeleManagement Forum) standards, such as eTOM, SID, and TAM. Experience in a telecommunication service provider environment. Additional Information:- The candidate should have minimum 2 years of experience in Telecommunications Billing.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Red Hat is looking for a customer-focused technology professional to take on the role of Delivery Executive for key growth Telecommunications customers. As a Delivery Executive, you will act as a trusted advisor to customers, ensuring their success with Red Hat products and maximizing the value derived from Red Hat product subscriptions. Your responsibilities will be crucial to the long-term success of Red Hat's subscription-based business model, focusing on customer satisfaction, renewals, and incremental sales. Your role will involve collaborating with cross-functional teams to provide project and software portfolio management for both customer-led projects and projects led by Red Hat Services. Additionally, you will work closely with strategic partners to establish stakeholder management plans, align on goals/initiatives, and collaborate on migration plans to Red Hat infrastructure solutions post-sales. Your primary responsibilities will include: - Serving as the main point of contact for all post-sales activities globally with your assigned customer(s). - Participating in pre-sales activities, answering RFP questions, and ensuring consistency throughout the customer lifecycle. - Working with Telco engineering to prioritize issues, RFEs, and Support Exceptions for customer projects. - Acting as a trusted advisor through detailed governance and communication plans and managing the deployment, use, and life-cycle of Red Hat products. - Managing project risks, actions, issues, and dependencies in collaboration with project managers. - Coordinating with various teams to manage project staffing requirements and drive customer satisfaction, product absorption, and profitability. - Participating in key customer meetings, executive business reviews, and addressing escalations from customers and account teams. - Managing customer profitability, revenue recognition, efficiencies, productivity, and successful project delivery. - Maintaining relationships with customers" key partners and collaborating with Red Hat partner teams to drive success on multi-vendor solutions. - Building and maintaining migration plans for customers from a partner embedded solution to a Red Hat direct platform. Requirements for this role include: - 10+ years of experience in telecommunications. - 8+ years of experience as a customer relationship or project manager. - Experience with complex telecommunications networking, IT technical components, and software development. - Understanding of NFV/SDN, mobile networking, and fixed networks. - Excellent interpersonal and communication skills. - Bachelor's in Engineering/Technology or related field. - Strong understanding of program management and leadership experience. At Red Hat, we are committed to creating an open and inclusive environment where diverse ideas are celebrated and innovation thrives. We encourage applicants from all backgrounds to join our global team and contribute to our culture of transparency, collaboration, and inclusion.,

As an L2 Network Support Engineer specializing in IP/MPLS Migration within the Cisco Service Provider (SP) environment, you will be responsible for supporting the deployment and migration of IP/MPLS networks for both mobile and fixed-line networks. Your primary tasks will include executing the installation, configuration, and troubleshooting of Cisco SP routers such as NCS540, ASR920, ASR920i, ASR9K, and similar platforms. Additionally, you will be required to create and implement Method of Procedure (MOP) documents for change activities, conduct pre and post-checks, validations, and rollback handling during migrations, and collaborate with L3/NOC teams to manage escalations and problem tickets. It is essential to ensure adherence to project timelines and quality benchmarks in live networks, engage in problem management, change control, and provisioning tasks. To excel in this role, you must possess hands-on experience with Cisco SP high-end routers, routing protocols, and technologies such as OSPF, ISIS, LDP, MPLS, BGP, BGP-LU, MP-BGP, L2VPN, and L3VPN. Familiarity with Cisco operating systems like IOS-XR and IOS-XE is crucial. Moreover, experience with migration projects involving Cisco, Huawei, and Nokia platforms will be highly beneficial. Apart from technical skills, strong communication and interpersonal skills are essential for effective collaboration with team members and clients. You should be capable of working independently, handling multiple tasks, and have experience in project management and vendor coordination. Flexibility to work in night shifts and on weekends as per project schedules is also required. The ideal candidate for this position would have prior exposure to the Service Provider environment, a strong background in IP/MPLS provisioning, change management, and fault isolation. You should be able to thrive in dynamic, high-pressure network transformation scenarios. Your skills in change management, deployment planning, VPN management, network automation, MPLS, BGP-LU, troubleshooting, and other relevant areas will be instrumental in contributing to the success of IP/MPLS migration projects within the Cisco SP domain.,

You are an experienced L2 Network Support Engineer with 3 to 5 years of experience, specializing in IP/MPLS Migration on Cisco Service Provider (SP) networks. You must hold a CCNA certification (mandatory) and CCNP certification (preferred). The position is Full-Time and may require onsite/field work with rotational/night shifts based on project requirements. Immediate joiners or candidates serving notice period are preferred. As an L2 Network Support Engineer, your primary responsibility will be to support the deployment and migration of IP/MPLS networks for mobile and fixed-line networks. You will be tasked with the installation, configuration, and troubleshooting of Cisco SP routers such as NCS540, ASR920, ASR920i, ASR9K, and similar platforms. Additionally, you will create and implement Method of Procedure (MOP) documents for change activities, perform pre and post-checks during migration, and collaborate with L3/NOC teams to manage escalations and problem tickets. To excel in this role, you must have hands-on experience with Cisco SP high-end routers including NCS540, NCS5500, CRS, ASR920, ASR903, ASR9000 series, and be proficient in routing protocols such as OSPF, ISIS, LDP, MPLS, BGP, BGP-LU, MP-BGP, L2VPN, and L3VPN. Familiarity with Cisco operating systems IOS-XR and IOS-XE is essential, along with experience in migration projects from Cisco, Huawei, or Nokia to Cisco. In addition to technical skills, you should possess strong communication and interpersonal skills, the ability to work independently, experience in project management and vendor coordination, and be comfortable working in night shifts and on weekends as per project schedules. An ideal candidate for this role would have prior exposure to the Service Provider environment, a strong background in IP/MPLS provisioning, change management, and fault isolation, and the ability to thrive in dynamic, high-pressure network transformation scenarios.,

Opportunity for Telecom Service Assurance Engineers : Overview: MVNO (Mobile Virtual Network Operator) successfully requires a blend of telecom expertise , IT systems knowledge , and business acumen Role & responsibilities Responsible for the equipments operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades, and repairs for IP, Transport, Voice and Mobility, and WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities, and Change Management. Correct network and SOC problems effectively and promptly. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services. Preferred candidate profile Location - Chennai Shift -Flexible to work in US Shift (Night Shift) - 2 Way Cab and Shift Allowances Provided Work Mode - Work from Office (5 Days work week - Rotational Week-off) Notice - Preferred Immediate joiners/1 Month Technical Skills: Understanding of Mobile Technologies: GSM, UMTS, LTE, VoLTE, and 5G. Core Network Knowledge: Familiarity with HLR/HSS, GGSN/PGW, MSC, STP, and Diameter/SIGTRAN protocols. SIM & eSIM Management: Knowledge of SIM provisioning, OTA updates, and eSIM profile handling. Good to Have: ITIL Framework: Knowledge of incident, problem, and change management processes. Communication & Escalation: Clear documentation, timely escalation, and coordination with MNOs and vendors. Analytical Thinking: Ability to correlate alarms, KPIs, and customer complaints to identify root causes. OSS/BSS Expertise: Experience with billing systems, CRM, mediation, and provisioning platforms. API Integration: Ability to integrate with MNOs, MVNEs, and third-party services using REST/SOAP APIs. Note: Interviews will be conducted virtually in MS Teams.

Overview We are seeking a DevOps Engineer to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The ideal candidate brings 1–3 years of experience, a strong background in AWS and Terraform, and a passion for infrastructure as code. Candidates should be skilled at writing well-structured Terraform modules, proficient in AWS service provisioning, and familiar with best practices for managing IaaS and PaaS environments. Additional experience with Linux administration, GitHub Actions, container orchestration, and monitoring solutions such as CloudWatch or Prometheus is a plus. Your experience includes writing production code and proficiency in understanding and structuring large projects using Terraform modules. You possess a deep understanding of provisioners and are well-versed in remote state management. We value individuals who are proactive, detail-oriented, and passionate about infrastructure as code. Critical Start is committed to building an inclusive, equitable, and respectful workplace, and we welcome candidates from all backgrounds to apply. Responsibilities As a DevOps Engineer, you will play a key role in maintaining, evolving, and enhancing our existing Terraform-based infrastructure. You'll work across a diverse infrastructure stack to support the delivery of new projects and services to our customers. A core part of your responsibilities will be using Terraform to build modular, maintainable, and scalable infrastructure solutions. You will also take initiative in identifying opportunities to improve performance—focusing on responsiveness, availability, and scalability. Establishing effective monitoring and alerting systems will be essential, as will troubleshooting issues within distributed systems, including throughput, resource utilization, and configuration. Our infrastructure stack includes the following components: Terraform: Used for comprehensive infrastructure management. AWS Fargate: Primary platform for hosting most of our applications and services, along with select EC2 instances for specific use cases. Monitoring and alerts: AWS CloudWatch, SNS, New Relic, and Sentry.io support effective monitoring and timely alerting. Storage and databases: S3, Postgres (RDS), Memcached, RabbitMQ, and AWS Elasticsearch Service handle our storage and data processing needs. Networking and security: VPC, Route 53, IAM, ALB/NLB, Security Groups, and Secrets Manager support a secure and resilient networking environment. CI/CD pipeline: Built using EC2 Image Builder, CodeBuild, and GitHub to streamline software delivery and deployment. Qualifications Required Qualifications: 1-3 years of professional experience in a DevOps, Site Reliability Engineer, or Systems Engineering role. Ability to work through ambiguity and uncertainty. You have a solid understanding of CI/CD pipelines, including their purpose and implementation, and hands-on experience setting them up in real-world environments. You bring experience working with Terraform for provisioning using modular approaches. Strong troubleshooting, problem-solving, and collaborative mindset . You hold a Bachelor's degree from a recognized institution or possess equivalent practical experience that demonstrates your technical capabilities. Preferred Qualifications: Shell scripting experience is a strong plus. Strong knowledge of Linux/Unix systems. Familiarity with source control tools, such as Git. Experience with observability tools such as CloudWatch, New Relic, or Sentry.io Proficiency with Docker and practical experience running containers in AWS environments such as EC2 and Fargate.

Backup JD for Veritas NetBackup, NetApp, DELL PPDM & Data Domain Installs, Manage, Configure, Administer, maintains, and supports of Veritas NetBackup Master & Media servers & Appliances, NetApp, DELL PPDM & Data Domain Perform backup environment system tuning including monitoring, troubleshooting and optimizing performance. Perform daily routine maintenance Provide Technical Support on Backup Software, Monitor backup job schedule and performance. Support Backup and Recovery software platforms. Support service provisioning activities, includingService starts, stops, suspends, etc. Perform customer initiated Restore requests. Plans, schedules and performs proactive maintenance, including hardware and software upgrades and patch installation on Windows, Linux and UNIX platforms. Identify potential solution(s) to issues and determine any risk Plan for maintenance and updates As a Backup Admin you will Monitor and manage backup capacity Should be strong in Netbackup along with DD and other storage boxes Should have experience in Build and configure of Netbackup Master/Media servers, NetApp, PPDM & Data Domain and its components. Knowledge on Backup and Restore for physical servers, VM's, database for Netbackup, NetApp, PPDM & Data Domain Should have thorough knowledge on restore procedure of various types including File system, database, VMs, Bare metal etc. Diaster Recovery, restoration of NetBackup, NetApp & PPDM environment SLP and lifecycle policies in Netbackup Restore test and validations using Netbackup, NetApp & PPDM Automation, scripting knowledge will be added advantage. Troubleshooting of Problems/Issues in Netbackup, NetApp & PPDM backup and restore jobs. Primary Skills Veritas NetBackup Netbackup Administration NetApp Netapp Storage Administration DELL PPDM Data Domain

Build automation and tooling to support service provisioning, monitoring, security, and reliability. Own systems related to compute orchestration (e.g., Kubernetes), networking, and cloud infrastructure (AWS). Collaborate closely with product engineering, data, and security teams to ensure platform stability and performance. Contribute to observability, logging, and alerting frameworks to proactively detect and resolve issues. Drive best practices in infrastructure as code, CI/CD pipelines, and deployment automation. 3+ years of experience in systems or infrastructure engineering (roles open across experience levels). Proficient in at least one programming language (e.g., Go, Python, Java). Strong understanding of distributed systems, Linux, networking, and cloud-native technologies. Hands-on experience with tools such as Docker, Kubernetes, Terraform, or Prometheus. Experience building or operating production systems on AWS or similar public cloud platforms. (Bonus) Exposure to platform security, cost optimization, or infrastructure reliability. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

Build automation and tooling to support service provisioning, monitoring, security, and reliability Own systems related to compute orchestration (eg, Kubernetes), networking, and cloud infrastructure (AWS) Collaborate closely with product engineering, data, and security teams to ensure platform stability and performance Contribute to observability, logging, and alerting frameworks to proactively detect and resolve issues Drive best practices in infrastructure as code, CI/CD pipelines, and deployment automation 3+ years of experience in systems or infrastructure engineering (roles open across experience levels) Proficient in at least one programming language (eg, Go, Python, Java) Strong understanding of distributed systems, Linux, networking, and cloud-native technologies Hands-on experience with tools such as Docker, Kubernetes, Terraform, or Prometheus Experience building or operating production systems on AWS or similar public cloud platforms (Bonus) Exposure to platform security, cost optimization, or infrastructure reliability Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions