Job
Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position As a ServiceNow Consultant Analyst, you will play a critical role in the development, implementation, and administration of ServiceNow solutions for our clients. You will work closely with cross-functional teams, including developers, project managers, and business analysts, to provide technical expertise and guidance throughout the project lifecycle. What youll be working on Work with clients to assess their business needs and develop ServiceNow solutions that meet those needs. Participate in the full project lifecycle, from requirements gathering to design, development, testing, and deployment. Develop and configure ServiceNow workflows, business rules, UI pages, client scripts, and other configuration changes to support business requirements. Configure and administer ServiceNow modules, core platform capabilities and features. Including Worspaces, Service Portal, Knowledge Management, Flow Designer, Virtual Agent, Mobile apps, Performance Analytics, and other applications. Develop ServiceNow integrations with third-party applications and/or modules using APIs, web services, and other integration methods. Provide technical guidance and leadership to project teams, including developers, business analysts, and project managers. Develop and maintain project documentation, including technical design documents, test plans, and user guides. Collaborate with clients and internal stakeholders to ensure successful project outcomes. Provide post-implementation support to clients, including issue resolution and troubleshooting. The ideal candidate Has 4+ years of experience in ServiceNow platform and international teams with focus on quality outcomes. Has domain knowledge in ServiceNow and Platform best practices. Is proficiency in the ServiceNow technology and has experience with the related supporting capabilities. Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft. Experience with Service Now modules such as Worspaces, Service Portal, Knowledge Management, Flow Designer, Virtual Agent, Mobile apps, Performance Analytics, and other applications. Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs. Is passionate about learning, sharing, and further developing best practices and embed it as next practice to achieve greater impact. Lives the Agile / SCRUM methodology and mindset. Exhibits servant leadership behavior, self-aware leader and a flexible team-player. Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders. Possesses a combination of analytical thinking, hands-on problem solving, and a customer-service mindset. Is capable of out-of-the-box thinking paired with the view of the Big Picture to "connect the dots". Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. ServiceNow Certification System Administrator will be a plus Who we are A healthier future drives us to innovate. Together, more than 100 000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "
