Service Now Developer

• More than 5+ years of development, configuration, and integration experience in building solution on ServiceNow platform.
• Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management.
• Good knowledge of ServiceNow CMDB and CSDM data model.
• Understands Discovery scheduling and potential network impacts
• Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients
• Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items
• Understanding of the Identification and Reconciliation engine
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts
• Good knowledge of ServiceNow CMDB CSDM data model.
• Maintain instance integrity & security based on ServiceNow best practices
• Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
• Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping
• Collaborate with internal business stakeholders to write/estimate stories.
• Oversee developers work, and own overall quality and delivery of development.
• Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
• Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
• Capable of executing hands-on development for stories that cannot be delegated.
• Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage)

• Technical knowledge of the following areas:

  Java, HTML, JavaScript, LDAP/Active Directory, networking, and database administration
• Working knowledge of configuration management tools, methods, and processes.
• Basic knowledge and awareness of various other modules like ITSM, Monitoring tools.
• Expert level proficiency in ITOM /CMDB product line
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Deliver technical workshops on ITOM: Discovery, CMDB, Service Mapping
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Knowledge on identification, classification rule in CMDB
• Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies
• Required Hands on experience with ServiceNow ITOM implementations and ServiceNow Service Mapping

ITOM developer

ServiceNow ITOM modules like ServiceNow CMDB, Service Mapping, Discovery, Event management