Service Monitoring Engineer

About this opportunity:

As a MS Automated Operations Engineer, you will be able to combine deep network knowledge with analytical, customer-service, and organizational leadership to make sure our networks are running as smoothly as possible. This opportunity suits you if you are a final year student or fresh graduate, with a passion for technology (not necessarily technical studies required) and excellent language skills – English

What you will do:

Learn to effectively monitor 24/7 a live mobile network correctly reacting to any potential issues that might affect the service or interrupt essential service (like emergency call), working in shifts in the Network Operations Center area Learn to coordinate, support, manage, and execute 1st Level proactive and reactive maintenance activities, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels Open customer trouble tickets and receive orders request in various types of applications Initiate functional issues of incidents, trend analysis of end-user performance and faults to early identify customer incidents or problems Actively participate in the development of new solutions to implement customer requirements

The skills you bring:

Bachelor’s degree in engineering (IT, Telecom)– final year or recent graduate Understanding of telecommunication networks and network elements or passion about technology and 5G English proficiency Basic RAN knowledge or hands-on experience Analytical technical thinking Ability to react quickly, communicate openly Perseverance, curiosity, ambition and problem-solving skills Availability to develop others and collaborate Availability to work in 24*7 rotational shifts